How Salesforce Breaks B2B Social Stigmas with Influencers

How Salesforce Breaks B2B Social Stigmas with Influencers

Author: Convince & Convert June 14, 2024 Duration: 47:40

The B2B space is not something you usually associate with the world of influencer marketing. And yet, Salesforce is leading the way in B2B influencer collaborations. How? We find out in this episode of Social Pros with Mikaely Quaranta, Senior Manager of Social Media, and Ashlyn Remillard, Director of Global Social, Influencer & Content Strategy.

Full Episode Details

Mikaely Quaranta and Ashlyn Remillard lead the employee advocacy program, global social strategies, influencer marketing, and community management sides of Salesforce's marketing department. With a lot of plates to balance, we hear in this episode how they approach all of these segments and how a B2B brand like Salesforce can win on social media.

Our conversation covers the duo's innovative approaches to social channels, their experience in community management, social listening, analytics, and influencer partnerships. We hear how they measure success and ROI, and their approach to managing different creators and business partners.

Ashlyn and Mikaely also swap stories of their favorite campaigns they've worked on, where they turn for inspiration, and their tips for social media success.

In This Episode:

  • 2:26 - Mikaely and Ashlyn explain their roles at Salesforce
  • 4:35 - Why Salesforce invests in influencer marketing 
  • 7:09 - How Mikaely and Ashlyn manage messaging across different tiers
  • 12:12 - How Salesforce defines micro influencers 
  • 15:06 - How Salesforce measures success both externally and internally
  • 19:45 - Surprising experiences of managing influencer marketing 
  • 23:21 - How Mikaely and Ashlyn give space for new ideas
  • 26:18 - How Mikaely and Ashlyn manage creators and business partners
  • 29:23 - Where they go for inspiration 
  • 33:55 - Mikaely and Ashlyn share their favorite campaigns and social channels
  • 38:44 - The best places to connect with Mikaely and Ashlyn and Salesforce
  • 41:52 - Top tips for aspiring social pros

Resources

Visit SocialPros.com for more insights from your favorite social media marketers.


For years, Social Pros Podcast has served as an essential meeting point for those who do the real work in digital marketing. Created by Convince & Convert, this isn't a theoretical discussion; it's a deep dive into the practical realities of managing social media within larger business ecosystems. The conversations here consistently explore how platforms intersect with brand strategy, content creation, public relations, and paid media, moving beyond hype to examine measurable impact. You'll hear directly from the people behind the profiles at major organizations like Google, Reddit, Uber, and Oracle, gaining insight into their successes and the challenges they navigate daily. The longevity of this podcast is a testament to its value, offering a accumulated wealth of knowledge from hundreds of candid interviews and expert commentaries. Each episode functions like a focused case study, breaking down the "how" and "why" behind decisions that drive genuine business results. If you're looking to understand the evolving role of social media beyond the latest trend, this series provides a grounded, insider perspective that has educated a generation of marketing professionals. Tune in to hear the actual pros discuss the work that rarely makes it into a polished tweet or case study.
Author: Language: English Episodes: 100

Social Pros Podcast
Podcast Episodes
Greatest Hits: Inside Glossier's Iconic Social Approach [not-audio_url] [/not-audio_url]

Duration: 31:39
We revisit episode 544 of Social Pros with Jamie Dinar, Senior Manager, Social & Digital Content at Glossier, as she unpacks the brand's distinctive social strategy and provides top tips and tricks for social pros. Huge…
How Repurposing Content Makes You A B2B Social Hero [not-audio_url] [/not-audio_url]

Duration: 38:20
Once you hit 'publish' on a piece of core content, it's easy to get caught up in the production cycle before starting on something new. But when you don't repurpose your pillar content, you miss the opportunity to extend…
Why Social Pros Don't Have to Know it All [not-audio_url] [/not-audio_url]

Duration: 32:50
If you're feeling the pressure as a social media manager, this episode of Social Pros is for you. We welcomed Hannah Tooker, VP of Content at LaneTerralever, to talk about why social pros don't need to know it all and wh…
Why Brands Go People-First on Social [not-audio_url] [/not-audio_url]

Duration: 42:09
It's easy to get distracted by the trends, new platforms, and brands that are social media stars in their own right. But how do you create a strategy that's right for your brand? This episode of Social Pros with Mariya S…
Taking on Toxic Social with Noam Bardin [not-audio_url] [/not-audio_url]

Duration: 43:16
We are so pleased to welcome Noam Bardin, Founder of Post News, on this episode of the Social Pros podcast. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it with…
How to Get Better Audience Insights with SparkToro's Amanda Natividad [not-audio_url] [/not-audio_url]

Duration: 41:10
Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: Salesforce Marketing Cloud ICUC Full Episode Details What's the best way to colle…
Fresh Social Takes with ICUC's Erika Lovegreen [not-audio_url] [/not-audio_url]

Duration: 42:33
Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: Salesforce Marketing Cloud ICUC Full Episode Details In this ever-changing world…
How Shiseido's Social Leverages 150+ Years of Experience [not-audio_url] [/not-audio_url]

Duration: 41:08
Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: Salesforce Marketing Cloud ICUC Full Episode Details So many teams work with crea…
How to Be a Social Selling Pro with Timothy Hughes [not-audio_url] [/not-audio_url]

Duration: 41:56
Selling is the primary motivator for a lot of people on social media. Some people do it really well, others are a little less polished. But it's safe to say that a lot of people aren't pros at social selling. Timothy Hug…

«1...678910