How Primark Converts Social Buzz to IRL Sales | Kymberley Thomson, Primark

How Primark Converts Social Buzz to IRL Sales | Kymberley Thomson, Primark

Author: SocialChain March 19, 2025 Duration: 30:14

For years, Primark thrived without an online presence, but post-pandemic, that had to change. In this episode, Kymberley Thomson, senior global social media and community manager at Primark, takes us through the retailer's social evolution - from having no ecommerce channel to building an engaged digital audience.

Find out how to adapt a bricks and mortar retail strategy for online conversations, why community isn't just a nice-to-have, and the role social plays in new product development and overarching campaigns. If you want to understand how retail brands can win on social without selling online, this one's for you.


Hosted by Eve from SocialChain, SocialMinds-A Social Media Marketing Podcast pulls back the curtain on how major brands actually operate online. It’s less about theory and more about the tangible strategies discussed directly with the people executing them. You’ll hear candid conversations with marketing leads from organisations like Ryanair, Formula 1, and Innocent Drinks, where they share what works, what doesn’t, and the lessons learned along the way. Alongside these in-depth interviews, the podcast delivers straightforward, no-nonsense breakdowns of the latest platform changes and algorithm updates that you need to know about. The aim is to demystify the daily realities of social media management, transforming overwhelming trends into practical steps you can apply. This approach has made it a top-rated resource for professionals who want to move beyond the hype. Tuning into this podcast feels like gaining a direct line to the industry’s inner circle, offering a blend of high-level case studies and essential news without the filter. It’s designed for marketers who prefer their insights actionable and their advice grounded in real-world campaigns, all delivered with a conversational tone that avoids jargon. If you’re looking to understand the mechanics behind memorable social campaigns, this series provides a consistent source of clarity and inspiration.
Author: Language: en-gb Episodes: 100

SocialMinds - A Social Media Marketing Podcast
Podcast Episodes
SOCIAL IN SIX [103] [not-audio_url] [/not-audio_url]

Duration: 20:03
SocialMinds LIVE is back for a fourth sellout event in London on 27 May! Join the waitlist: https://www.socialchain.com/socialminds-live-meta-2026/ On this episode of Social in Six, our social media manager Emily Harriso…
SOCIAL IN SIX [102] [not-audio_url] [/not-audio_url]

Duration: 16:51
On this episode of Social in Six, SocialChain's senior account manager Taylor Mitchell joins Mil in the studio to unpack the hottest social headlines. This time that includes the news that Meta is experimenting with ads…
SOCIAL IN SIX [101] [not-audio_url] [/not-audio_url]

Duration: 18:54
It's our first Social in Six episode of 2026! This time our social media manager Emily Harrison is joining Mil to unpack all the latest and greatest from the world of social. First up, they're breaking down what brands n…
SOCIAL IN SIX [100] [not-audio_url] [/not-audio_url]

Duration: 17:41
On our 100th Social in Six episode, SocialChain influencer executive Rachel Lea joins Mil in the studio to cover off the top six need-to-know updates from the world of social. This time, that includes two updates from In…
SocialChain x Primark: Behind the work [not-audio_url] [/not-audio_url]

Duration: 29:02
Recorded in front of a live audience at SocialMinds Live 2025, we go behind the scenes of Primark's bold social-first strategy with Primark's Kymberley Thomson in this raw, unfiltered conversation between client and crea…
SOCIAL IN SIX [099] [not-audio_url] [/not-audio_url]

Duration: 17:41
On this episode of Social in Six, SocialChain strategist Chelsea Noronha returns to the studio to help Mil break down social's biggest updates. They cover Meta's ad-free subscription tier launching in the UK, plus the ne…