AI and customer experience with David G Ewing

AI and customer experience with David G Ewing

Author: PM Power Consulting January 17, 2025 Duration: 27:35


I continue my conversation with David G. Ewing, CEO of Motiv. I asked David about how he thinks AI based approaches are likely to impact the customer experience.


  • He shares how this can be used as a powerful tool to improve customer experience.
  • He also talks about his new venture ContentLion that helps companies centralize and manage their content
  • He touches upon aspects of data security and privacy
  • He shares his personal practices and some tips that help him stay focused and centered while also helping manage time.

David G. Ewing, CEO of Motiv, is a trailblazer in customer experience innovation. With over 25 years in the industry, he's transformed insights into substantial revenue for 500+ clients. A Harvard cum laude Engineering graduate, David's leadership has earned Motiv a spot on the Inc 5000 list. As president of The Entrepreneur's Association in Austin, he's dedicated to empowering fellow entrepreneurs. Beyond business, he's a devoted husband of 19 years and a passionate coach for his son's robotics team.

More information about David can be found at

Web site, https://www.davidqewinq.com ,

Motiv's website, https://motivcx.com  

Linked In at Linkedin.com/in/davidgewing



Listen on!


Behind every line of code, there's a person with a story. Software People Stories, from PM Power Consulting, moves beyond abstract theory and polished case studies to explore the real, human experience of building technology. This isn't about hypotheticals; it's a collection of candid conversations with the practitioners themselves-developers, designers, product managers, and architects-who share firsthand accounts from the trenches. They talk about the paths that led to success and, just as importantly, the unexpected detours and failures that provided the most valuable lessons. Each episode delves into the nuanced journey of discovering what users need, designing elegant systems, navigating complex development, and ultimately delivering solutions that matter. By focusing on these personal narratives, the podcast reveals the core of software creation: a blend of technical skill, creative problem-solving, and team dynamics. Listeners gain practical wisdom and relatable perspectives on the challenges and triumphs inherent in the tech industry. Tune in for an honest look at the craft, where the stories of people are just as crucial as the software they build. You'll find this podcast a refreshing source of insight for anyone involved in or curious about the technology and business landscapes, offering career lessons learned the hard way.
Author: Language: English Episodes: 100

Software People Stories
Podcast Episodes
driving positive change with Sapna Jhawer [not-audio_url] [/not-audio_url]

Duration: 27:45
In this conversation, Sapna Jhaver, Technology Leader is in conversation with Chitra Gurjar where she shares various perspectives on -- Gen Alpha - their role as influencers, their thoughts and virtual influence of Gener…
Strategic Vision, Collaborative Leadership style by Sapna Jhawer [not-audio_url] [/not-audio_url]

Duration: 25:22
In this conversation, Sapna Jhaver, Technology Leader is in conversation with Chitra Gurjar where she shares various perspectives on -- Wanting to first get into a business, thanks to being from a mainly business family-…
Teamwork and mentorship with C Subramanian (CS) [not-audio_url] [/not-audio_url]

Duration: 31:22
I continue my conversation with C Subramanian - more affectionately known as CS in his circles, an accomplished banker turned IT professional, with international experience.CS - C Subramanian's story is one of resilience…
Learning and Growing with C Subramanian - CS [not-audio_url] [/not-audio_url]

Duration: 29:46
In this episode, Shiv is in conversation with C Subramanian, more affectionately known as CS in his circles, an accomplished banker turned IT professional, with international experience.In this first part of the conversa…
Successful outsourcing partnerships with Andy Hillard [not-audio_url] [/not-audio_url]

Duration: 27:00
In this episode Shiv continues his conversation with Andy Hillard the CEO of Accelerance. He leads and advocates for the globalization and collaboration of great software teams across the world. In this second part of th…
Essentials of outsourcing with Andy Hillard [not-audio_url] [/not-audio_url]

Duration: 29:13
In this episode, Shiv is in conversation with Andy Hillard, the CEO of Accelerance. He leads and advocates for the globalization and collaboration of great software teams across the world. The conversation between Shiv a…
Being an architect with Mike Bowers [not-audio_url] [/not-audio_url]

Duration: 28:13
Shiv continues his conversation with Mike Bowers, Chief architect at FairCom. In this conversation, Mike discusses how to identify someone with an aptitude for being a software architect.Here are the key points:Aptitude…
Architecting database engines with Mike Bowers [not-audio_url] [/not-audio_url]

Duration: 25:20
My guest today is Mike Bowers, Chief architect at FairCom. We had a very interesting conversation that we decided to publish in two parts. In the first part of the conversation , MIke shares his career path and his persp…
Architecting solutions for the social sector with Vijayashree Urs [not-audio_url] [/not-audio_url]

Duration: 46:40
In this conversation with Ms. Vijayashree CTO - Shikshalokam | Director- Onlineengineer Inc. she talks about her career trajectory and how she approaches technical challenges. Here are the key points:Vijayashree accident…

«1...678910