Aundrea Mitchell - Customer Contact Services: Building Trust Through Transparency

Aundrea Mitchell - Customer Contact Services: Building Trust Through Transparency

Author: Dr. Laura Sicola October 1, 2024 Duration: 26:16

In this episode of Speaking to Influence, Dr. Laura Sicola interviews Aundrea Mitchell, president of Customer Contact Services. Aundrea shares her experiences of handling a major error, turning a crisis into trust.

Hear how she faced the challenge head-on, communicated transparently, and built trust through teamwork and honesty. It’s a testament to the strength of partnership and the importance of owning up to mistakes. 💪✨

In this episode you will learn:

  • Understanding your audience is crucial for effective communication.
  • Tailoring your approach can lead to better results.
  • Mistakes are opportunities for growth and building trust.
  • Advocating for others can help unlock their potential.
  • Self-awareness is key to improving communication skills.
  • Simplicity can often lead to better solutions.
  • Personality assessments can enhance team dynamics.
  • Leaders should help find the right roles for their team members.
  • Developing tact can improve interpersonal relationships.

About Aundrea Mitchell

Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb.

Before assuming her role as President in May 2020, she served as the company’s Director of Operations from July 2012 to May 2020. During that time she played a key role in the successful integration of several timely acquisitions, and the diversification of the CCS line of services from primarily telephone answering to a full suite of BPO (business process outsourcing) services.

Under her leadership, CCS passed 20 million client contacts and achieved a 98% first call resolution rate, placing it among the industry’s best.

You can connect with Aundrea Mitchell in the following ways:

  • LinkedIn: https://www.linkedin.com/in/aundrea-mitchell-06746370/

  • Customer Contact Services website: https://www.yourccsteam.com/

 

You can connect with Dr. Laura Sicola in the following ways:

  • LinkedIn: https://www.linkedin.com/in/drlaurasicola
  • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
  • YouTube: https://www.youtube.com/@LauraSicolainc
  • Facebook: Dr. Laura Sicola
  • Twitter: @LauraSicola
  • Instagram: @drlaurasicola
  • Website: https://laurasicola.com
  • Laura’s Online Course: virtualinfluence.today

 


Speaking to Influence features conversations about the tangible mechanics of leadership communication, moving beyond theory into practical application. Host Dr. Laura Sicola, an expert in linguistic influence, guides discussions that dissect how language, tone, and presence directly impact credibility and outcomes. Each episode brings a perspective from seasoned executives and industry figures who share their real-world experiences-not just their successes, but the nuanced moments where a single conversation changed a trajectory. The focus here is on the actionable: how to structure a message for a skeptical board, modulate your voice to convey authority without arrogance, and read a room to pivot your approach in real time. This isn't about generic public speaking tips; it's a deep exploration of the strategic choices behind influential speech. Listeners gain access to a toolkit for building confidence, commanding attention, and achieving specific professional results through more intentional communication. The podcast operates at the intersection of business strategy, personal development, and the often-overlooked technical art of persuasion, making it relevant for anyone whose role requires them to lead, sell, or inspire through spoken word. Dr. Sicola's background provides a unique lens, ensuring every conversation yields insights you can use immediately to refine your own impact.
Author: Language: en-us Episodes: 100

Speaking to Influence
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