How Humanizing Your Metrics and Data is a Cheat Code for Your Shop with Mike Difato

How Humanizing Your Metrics and Data is a Cheat Code for Your Shop with Mike Difato

Author: SLCAutoPodcast September 26, 2023 Duration: 1:02:54

So often, when we think about our numbers, metrics, and KPI's we get caught up in the "facts" we learn from these, creating a very rigid interpretation of them. Curiosity goes out the window, and we bulldoze our team with what we think is the problem. We forget that making stark assumptions often leads to flawed conclusions and our team's confusion and frustration. This week's guest is Mike Difato, Owner of three successful auto and boat repair brands with six locations across FL. An early experience in Mike's career in corporate America forever shaped how he uses data and allowed him to unlock an absolute cheat code to build a better team and an incredible shop. He also brings other powerful insights on a few other topics to help you further level up your leadership skills.

Thank you to our sponsors:

Leads Near Me is a full-service online digital presence provider for automotive repair shops. Let Leads Near Me effortlessly increase your car count by reaching them at 888-953-2379 or by visiting them online at LeadsNearMe.com

Shop Fix Acadamy’s sole purpose is to stop the average small business from destroying the average family. Call 615-645-3683 to speak to someone on our leadership team about seeing if Shop Fix Acadamy is a good fit for your shop. Learn more at ShopFixAcademy.com


Behind every thriving auto shop, dealership, or industry supplier, there's a story of how it got there. Success Leaves Clues: An Automotive Industry Podcast digs into those stories, moving past the myth of the solitary genius to explore how real growth happens through shared knowledge. Each conversation pulls back the curtain on the day-to-day realities and pivotal decisions that shape careers and businesses. You’ll hear from shop owners navigating expansion, technicians mastering their craft, service advisors building client trust, and the investors and vendors whose support keeps the entire ecosystem running. The dialogue gets into the specifics-the operational tweaks, the leadership challenges, the customer service philosophies-that actually move the needle. This isn't about abstract theory; it's a practical look at the automotive trade, built on the premise that the most valuable insights often come from someone who has already walked the path you're on. Tune in for honest, detailed conversations that feel more like a mentorship session than a broadcast, all focused on the tangible clues that lead to lasting results in this demanding field.
Author: Language: English Episodes: 100

Success Leaves Clues: An Automotive Industry Podcast
Podcast Episodes
Jack Getz's Automotive Business Multi-Million Transformation [not-audio_url] [/not-audio_url]

Duration: 51:40
In this podcast episode, Jack shares his remarkable story going from a nomadic upbringing to building a successful automotive business. Initially dabbling in real estate appraisal, Jack found his true calling in the auto…
Are you Resulting?: Tough Days and Tough Decisions with Aaron and Jay [not-audio_url] [/not-audio_url]

Duration: 44:53
In this episode, Aaron and Jay get vulnerable and cover everything from including a malaria diagnosis after a trip to Africa, to the pressures of balancing tough work decisions. They delve into topics such as the importa…
Leadership, Legacy, and the Unyielding Spirit with Mike Brewster [not-audio_url] [/not-audio_url]

Duration: 1:11:33
In this episode, Aaron and Jay sit down with Mike Brewster, a distinguished second-generation shop owner from Burnt Hills, New York. Mike shares insights from his extensive experience of over 50 years in the auto repair…