The Creation of a Happy and Successful Service Advisor with Ashley Wright

The Creation of a Happy and Successful Service Advisor with Ashley Wright

Author: SLCAutoPodcast October 15, 2022 Duration: 36:35

 Is it Service Advisor or Service Writer? Either way, it's one of the most critical roles in the shop because if the sales aren't there, the techs don't have hours to turn, and the owner sees no profit. In addition to sales, the Service Advisors or Writers ;) Must be great at multitasking, customer service, logistics, and sometimes even counseling! Great advisors can do these things, create incredible customer experiences all while keeping a smile on their faces, and even have some fun while doing it. I believe those successful in this role aren't just born that way. They bring their natural skills and are fostered by great training and the guidance of a great owner. Today, one of the most successful writers I've met is our guest. Her name is Ashley Wright. I won't mention her shop because some of you may get the idea of trying to hire her. Sorry, she is very happily employed. If you're an owner, you'll learn some inside tips to help your advisors, and if you're an advisor listening, you'll learn some powerful tips and tricks to become a happy and successful advisor too. 


Behind every thriving auto shop, dealership, or industry supplier, there's a story of how it got there. Success Leaves Clues: An Automotive Industry Podcast digs into those stories, moving past the myth of the solitary genius to explore how real growth happens through shared knowledge. Each conversation pulls back the curtain on the day-to-day realities and pivotal decisions that shape careers and businesses. You’ll hear from shop owners navigating expansion, technicians mastering their craft, service advisors building client trust, and the investors and vendors whose support keeps the entire ecosystem running. The dialogue gets into the specifics-the operational tweaks, the leadership challenges, the customer service philosophies-that actually move the needle. This isn't about abstract theory; it's a practical look at the automotive trade, built on the premise that the most valuable insights often come from someone who has already walked the path you're on. Tune in for honest, detailed conversations that feel more like a mentorship session than a broadcast, all focused on the tangible clues that lead to lasting results in this demanding field.
Author: Language: English Episodes: 100

Success Leaves Clues: An Automotive Industry Podcast
Podcast Episodes
How to Make Your Shop A True Force For Good with Matt Carlson [not-audio_url] [/not-audio_url]

Duration: 47:26
What is the point of becoming profitable? I’ve talked to hundreds of shop owners, and not a single one wanted to become rich for the sake of being rich. Almost all of them opened their shop to better the lives of their f…
From Working In the Fields to Millionaire Shop Owner with Juan Acevedo [not-audio_url] [/not-audio_url]

Duration: 44:53
There’s a saying that says, “You can’t change your stars” It implies that the family line, situation, or status you are born into will determine what you can accomplish and how far you can succeed. Challenging this notio…
Don't Walk Through Hell Alone with Adam Preusser [not-audio_url] [/not-audio_url]

Duration: 41:27
Sometimes things at our shops take some pretty sharp turns, and sometimes those turns are into a ditch, but other times it’s straight into a canyon! What do you do? Perhaps it's ego, but for many of us, the first instinc…
What If You Had To Start Over From Scratch? With Glenn Todd [not-audio_url] [/not-audio_url]

Duration: 47:34
What if you had to start over from scratch? Like one day, you have a shop, and the next day you don’t. Where would you start? What resources would you pull from? -- From buildings, to contracts, to hiring, to marketing —…
Redeeming A Relationship with Dad with Veille Arthur [not-audio_url] [/not-audio_url]

Duration: 29:46
Every son longs to have a good relationship with his dad. Sometimes though, as many, including myself, can attest, that doesn't always happen. Now take that pain, and imagine trying to run a shop together. That's the exa…
Becoming a Compelling Leader with Jay Huh [not-audio_url] [/not-audio_url]

Duration: 27:22
Becoming a compelling leader unlocks doors to moves that others simply can’t make. Moves like successfully expanding your shop during a global pandemic or growing the revenue by nearly 50% two years in a row. This is exa…