S8 Ep. 141 TECH-DRIVEN CUSTOMER EXPERIENCE AND THE HUMAN TOUCH WITH LIAM O’KEEFE, BRAND DIRECTOR AT BLEECKER

S8 Ep. 141 TECH-DRIVEN CUSTOMER EXPERIENCE AND THE HUMAN TOUCH WITH LIAM O’KEEFE, BRAND DIRECTOR AT BLEECKER

Author: Mark McCulloch May 8, 2024 Duration: 1:27:19
In this episode, Mark McC delves into a candid conversation with Liam O'Keefe, brand director at Bleecker Burger, offering an in-depth exploration of their shared experiences in the realm of branding and hospitality. They discuss the landmark achievements of Bleecker Burger, emphasising the significance of becoming a London Living Wage company and obtaining the Best Companies one-star award. They highlight the importance of customer experience, operational challenges, and the delicate balance of incorporating technology without losing the human touch, and the unwavering commitment to delivering top-notch burgers. Furthermore, they contemplate hospitality's evolving landscape, shedding light on the trajectory of Bleecker Burger's growth and the intrinsic value of consistent quality over fleeting trends.

Mark McCulloch hosts Supersonic Hospitality Marketing Podcast Sponsored by NFS Hospitality feat. Mark McC, a series that goes deep into the unique challenges and vibrant creativity found where food, drink, and business meet. Each conversation pulls back the curtain, featuring founders, innovators, and brand experts who are actually shaping the industry. You’ll hear real stories about building a memorable restaurant brand, launching a product, navigating marketing in a digital age, and creating customer experiences that people genuinely crave. The discussions are grounded in practical wisdom, avoiding vague theory in favor of actionable ideas that can be applied directly. This podcast thrives on the energy and passion inherent to hospitality, exploring how artistry and entrepreneurship must work hand-in-hand to succeed. Sponsored by NFS Hospitality, these episodes are designed to deliver valuable insights freely, aiming to give listeners the kind of knowledge that can help their own ventures grow and resonate. It’s a direct line to the minds of people who have been in the trenches, offering a mix of strategic advice and inspirational stories that collectively aim to amplify your thinking. Tune in for honest talks that cover the full spectrum from kitchen operations to global brand campaigns, all with the goal of helping your business find its powerful, distinct voice in a crowded and competitive world.
Author: Language: English Episodes: 100

Supersonic Hospitality Marketing Podcast Sponsored by NFS Hospitality feat. Mark McC
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