Meet the Man Responsible for Delta's On-Time Performance: Talking Points Live @ Delta Flight Museum

Meet the Man Responsible for Delta's On-Time Performance: Talking Points Live @ Delta Flight Museum

Author: The Points Guy September 11, 2019 Duration: 25:27
As part of an exclusive TPG Reader Event at the Delta Flight Museum, Talking Points went live in front of an audience of more than 200 people, and we're sharing it with you! Brian Kelly, The Points Guy, sat down with Gil West, the Senior Executive VP and COO for Delta. West is responsible for Delta's worldwide operations — which means you can thank him for Delta's impressive on-time performance. Tune in to hear about Delta's decision behind the A220, where West thinks biometrics will fit in five years from now, and how he maintains a company culture of 70k employees.

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Brian Kelly, better known as The Points Guy, brings his deep expertise and curiosity to every conversation on Talking Points. This isn't just a series of interviews; it's a direct line to the minds shaping modern travel. Kelly connects with a fascinating roster of guests, from the executives steering major airlines and hotel brands to the influencers and journalists spotting the next big trend. The discussions dig into the mechanics of loyalty programs, offering actionable advice on earning and burning points, while also exploring the broader cultural shifts in how we explore the world. You'll hear specific stories and strategies that go beyond the headlines, providing context for why travel works the way it does and how to navigate it more intelligently. Listening to this podcast feels like gaining access to a private industry roundtable, where candid insights about destination resurgences, aviation technology, and hospitality innovations are shared freely. The tone is informed and engaging, perfect for anyone who thinks about travel as both a passion and a puzzle to be solved. Whether you're planning your next vacation or simply fascinated by the travel ecosystem's inner workings, Talking Points delivers substantive conversations that make you a more savvy and culturally aware traveler. It's the audio companion for turning miles into memories and understanding the forces that move us.
Author: Language: English Episodes: 69

Talking Points
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