Ep 68 - giffgaff is 1,000 times faster with AWS (Steve McDonald)

Ep 68 - giffgaff is 1,000 times faster with AWS (Steve McDonald)

Author: Danielle Rios, TelcoDR June 13, 2023 Duration: 20:44
In 2020, award-winning British MVNO giffgaff decided to go all-in on the public cloud with AWS. The bold move sped its software release process by 1000x, allowing it to focus on what matters: its members. Now the company is an all-star player in customer service and cloud innovation. In this episode, giffgaff’s Chief Operating and Technology Officer Steve McDonald shares the inside story about how the courageous move happened, the challenges giffgaff faced along the way, and lessons learned that other telcos should know.

Hosted by Danielle Rios of TelcoDR, Telco in 20 is a forward-looking conversation for leaders navigating the immense technological shift on the horizon. This podcast operates on a core premise: the coming two decades will see the telecommunications industry fundamentally reshaped by the dual forces of public cloud migration and artificial intelligence. It’s a practical guide for executives who need to move beyond theory and understand the actionable steps required for transformation. Each episode features high-profile guests from various corners of the telecom world, offering diverse perspectives on where the industry is headed. Listeners will hear candid discussions about the real-world impact of AI, the strategic imperatives behind moving IT estates to the cloud, and the tough decisions needed to not just survive but thrive. The dialogue is focused on savvy implementation-how to actually drive change, manage the transition, and position a company for a future that’s arriving faster than many predict. This isn't about vague futurism; it's a grounded, expert-led exploration of the specific technologies, business models, and leadership philosophies defining the next era of telecom. Tune in for a clear-eyed assessment of the challenges and opportunities, all aimed at preparing you and your organization for the radical evolution already underway.
Author: Language: en-us Episodes: 100

Telco in 20
Podcast Episodes
Ep 141 - Tele2 goes back to the future (Ove Wik) [not-audio_url] [/not-audio_url]

Duration: 18:38
Tele2 EVP and CTIO Ove Wik explains how Sweden's original challenger brand is going “back to the future” and using AI to reclaim the customer relationship.
Ep 135 - Telco has a context problem (John Abraham) [not-audio_url] [/not-audio_url]

Duration: 19:36
Appledore Research's John Abraham joins DR to explain why context, not data, is the real blocker for AI at scale, and how ontologies give AI the business logic it needs to actually work.
Ep 134 - Show me the money (MWC) [not-audio_url] [/not-audio_url]

Duration: 8:59
In this special episode, DR explains the one tough question you should be asking vendors before you buy AI and why the Totogi Ontology is key to delivering real world results.