“AI is no longer just a chatbot. It is becoming a proactive coworker.”
In this Technology Reseller News podcast, Hardik Ajmera, Vice President of Product Management at Extreme Networks, discusses the general availability of Extreme Agent One Coworker, a context-aware AI agent designed specifically for enterprise networking.
Extreme Networks provides secure connectivity across enterprise environments, including wired and wireless networking, SD-WAN, campus, branch and data center infrastructure.
Ajmera says the key limitation of generic AI in networking is context.
A general AI model can explain networking concepts or suggest troubleshooting steps, but it does not automatically understand a customer’s topology, historical trends, policies, operating procedures or live network conditions.
Extreme Agent One is designed to add that context.
Built into Extreme Platform One, the AI continuously monitors the network, analyzes current and historical data and can proactively surface important issues before an engineer asks for help.
“If it sees a severity-one issue, it does the legwork first,” Ajmera says. “It gathers the data, understands the impact and comes back with recommended steps.”
The system can also help with troubleshooting, configuration guidance, knowledge-base access, evidence collection and support-case creation.
For network teams, that means moving from reactive management toward a more proactive operating model.
Ajmera says governance remains central to that transition.
Extreme Agent One provides visibility into what data it used, how it reasoned through a problem and why it is recommending a particular action. Customers can also determine how much authority they want to give the AI.
“Humans are still in control,” Ajmera says. “The key is that customers need a choice.”
Extreme sees repetitive, time-consuming tasks such as issue analysis, troubleshooting and case creation as natural early candidates for AI automation, with more autonomous network operations developing over time as customers build trust.
Extreme Agent One Coworker became generally available worldwide on August 31 and is available through Extreme Platform One.
Visit ExtremeNetworks.com to learn more
