ServiceNow Series E190: Jonathan Alboum, Federal CTO & Principal Digital Strategist at ServiceNow

ServiceNow Series E190: Jonathan Alboum, Federal CTO & Principal Digital Strategist at ServiceNow

Author: Alldus International February 5, 2025 Duration: 27:18

Today's guest is Jonathan Alboum, Federal CTO & Principal Digital Strategist at ServiceNow. Founded in 2003, ServiceNow makes the world work better for everyone. The company's cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster and better ways to make work flow. Their aim is to allow employees and customers to be more connected, more innovative and more agile, therefore creating the future we imagine.

Jonathan is a trusted technology thought leader, advisor to executives and mentor. As the Principal Digital Strategist for the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Previously, he was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.

In the episode, Jonathan talks about:

His journey as Tech leader with extensive federal government experience,

How ServiceNow streamlines complex government workflows for better service,

Integrating tailored Generative AI for enhanced workflow,

Providing secure, AI-enhanced platforms for federal agencies,

How ServiceNow enhances government service delivery with AI-powered workflows,

Building trust with reliable, secure and AI-enhanced services


Behind the buzzwords and headlines, artificial intelligence is already reshaping industries and daily routines in tangible ways. The Alldus Podcast-AI in Action cuts through the noise to focus on these real-world applications. Each conversation goes beyond theory, delving into the practical challenges and triumphs experienced by the people building and implementing these technologies. You’ll hear directly from technologists and data science practitioners who are on the front lines, discussing the specific impact of Data Science, Machine Learning, and AI on everything from healthcare and finance to how we interact with the world around us. This series, supported by Alldus International’s work in AI workforce solutions, is built on a simple idea: understanding comes from listening to those doing the work. The discussions are grounded in current projects and genuine expertise, offering a clear-eyed view of what’s possible now and what might be next. Tune in for a candid exploration of how intelligent systems are being put into action, moving from conceptual hype to functional reality. This podcast provides a essential perspective for anyone curious about the practical engine driving technological change today.
Author: Language: en-us Episodes: 100

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