ServiceNow Series E192: James Burson, Senior Director - ServiceNow Practice Lead at Jade Global

ServiceNow Series E192: James Burson, Senior Director - ServiceNow Practice Lead at Jade Global

Author: Alldus International February 19, 2025 Duration: 20:18

Today's guest is James Burson, Senior Director - ServiceNow Practice Lead at Jade Global. Founded in 2003, Jade Global has been the growth guiding star for hundreds of mid-size to large enterprises in North America. They have enabled 21st-century visionaries with contemporary technology services that help them scale their businesses and create delightful human experiences through speed, efficiency and cost optimization.

James is a savvy technical services management professional with experience in operations, software implementation, systems architecture & implementation, project management, strategy and business management experience within technology-driven industries. He is highly-skilled in combining technology, leadership, and management practices to increase customer satisfaction, quality and productivity.

In the episode, James talks about:

His experience from IT veteran, ServiceNow expert, consultant & asset management leader,

Jade Global as a trusted integrator and growth in ServiceNow,

Reshaping Jade’s ServiceNow practice, driving growth & customer solutions,

ServiceNow’s industry focus, Generative AI use cases and innovation,

How Jade excels with culture, growth and experienced consultants,

Their welcoming culture, focused growth and customer-centric opportunities


Behind the buzzwords and headlines, artificial intelligence is already reshaping industries and daily routines in tangible ways. The Alldus Podcast-AI in Action cuts through the noise to focus on these real-world applications. Each conversation goes beyond theory, delving into the practical challenges and triumphs experienced by the people building and implementing these technologies. You’ll hear directly from technologists and data science practitioners who are on the front lines, discussing the specific impact of Data Science, Machine Learning, and AI on everything from healthcare and finance to how we interact with the world around us. This series, supported by Alldus International’s work in AI workforce solutions, is built on a simple idea: understanding comes from listening to those doing the work. The discussions are grounded in current projects and genuine expertise, offering a clear-eyed view of what’s possible now and what might be next. Tune in for a candid exploration of how intelligent systems are being put into action, moving from conceptual hype to functional reality. This podcast provides a essential perspective for anyone curious about the practical engine driving technological change today.
Author: Language: en-us Episodes: 100

The Alldus Podcast - AI in Action
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