ServiceNow Series E203: ' Revolutionizing User Experience on ServiceNow' with Intellective's Ritesh Dalal

ServiceNow Series E203: ' Revolutionizing User Experience on ServiceNow' with Intellective's Ritesh Dalal

Author: Alldus International July 14, 2025 Duration: 17:18

Today's guest is Ritesh Dalal, Founder and CEO at Intellective. Founded in 2016, Intellective are a global ServiceNow partner organization comprised of specialized, experienced and result-oriented professionals that have one common purpose: build delightful products that wow users. Using certified product offerings and deep expertise in Employee Experience, Service Portal and Custom Apps, they help you improve self service and realize more value from ServiceNow. It's their mission to "Consumerize the Enterprise."

Ritesh's expertise in ServiceNow Mobile, Employee Experience and Integrations has enabled organizations to centralize their applications, providing clear visibility and improvement opportunities. His approach to agile development and project management ensures that Intellective delivers customized solutions that drive significant value for their customers. Under his leadership, the Intellective team has successfully developed innovative ServiceNow products that reduce development time and costs.

In the episode, Ritesh discusses:

0:00 His experience blending design and tech to enhance ServiceNow experience

2:13 Transforming ServiceNow UX with unique, productized solutions at Intellective

6:39 How Paramount unified global intranet using Intellective's ServiceNow tools

9:29 An insight into their remote team blending UX, design and ServiceNow expertise

11:56 Evolving from consulting to product, now a bold unified solution

14:02 Building exciting impactful, large-scale ServiceNow solutions


Behind the buzzwords and headlines, artificial intelligence is already reshaping industries and daily routines in tangible ways. The Alldus Podcast-AI in Action cuts through the noise to focus on these real-world applications. Each conversation goes beyond theory, delving into the practical challenges and triumphs experienced by the people building and implementing these technologies. You’ll hear directly from technologists and data science practitioners who are on the front lines, discussing the specific impact of Data Science, Machine Learning, and AI on everything from healthcare and finance to how we interact with the world around us. This series, supported by Alldus International’s work in AI workforce solutions, is built on a simple idea: understanding comes from listening to those doing the work. The discussions are grounded in current projects and genuine expertise, offering a clear-eyed view of what’s possible now and what might be next. Tune in for a candid exploration of how intelligent systems are being put into action, moving from conceptual hype to functional reality. This podcast provides a essential perspective for anyone curious about the practical engine driving technological change today.
Author: Language: en-us Episodes: 100

The Alldus Podcast - AI in Action
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