Women in ServiceNow Series E01: Aly Skidmore, ServiceNow Platform Owner at abrdn

Women in ServiceNow Series E01: Aly Skidmore, ServiceNow Platform Owner at abrdn

Author: Alldus International September 25, 2024 Duration: 32:38

Today's guest is Aly Skidmore, ServiceNow Platform Owner at abrdn. Founded in 1825, abrdn is a global investment company that helps clients and customers plan, save and invest for the future. They are structured around three businesses - Investments, Adviser and Interactive Investor - each focused on the changing needs of their clients.  The company's focus on four key strategic priorities - Asia, Sustainability, Alternatives, UK savings and wealth - enables them to meet the needs of clients across a range of markets.

Aly is an energetic and creative ITIL 4 certified managing practitioner with extensive and varied experience in the implementation, running and ongoing transformation of IT services, enterprise service management toolsets and platforms. As a Platform owner and product lead, she is responsible for all aspects of the platform lifecycle for ITSM, SPM, SAM, ITOM and Event Management.
She is currently leading the delivery of a two year strategic roadmap of platform growth and maturity across ITOM, AIOps, Service Management modernization and more.

In the episode, Aly discusses:

Her 20+ year journey in IT, service management and ServiceNow,

An overview of abrdn’s ServiceNow platform from major growth and upgrades,

How Platform Owners adapt ServiceNow to diverse, evolving needs,

Why networking with platform owners provides crucial support and empathy,

Important to prioritize people, support your team and foster growth,

The need to focus on outcomes, build trust and respect stakeholders,

Why ServiceNow's capabilities require bridging gaps with stakeholders' perceptions,

How ServiceNow user groups offer supportive, vibrant networking opportunities,

The diverse and supportive ServiceNow ecosystem with strong inclusivity,

How the industry has made progress, but the fight for full equality continues


Behind the buzzwords and headlines, artificial intelligence is already reshaping industries and daily routines in tangible ways. The Alldus Podcast-AI in Action cuts through the noise to focus on these real-world applications. Each conversation goes beyond theory, delving into the practical challenges and triumphs experienced by the people building and implementing these technologies. You’ll hear directly from technologists and data science practitioners who are on the front lines, discussing the specific impact of Data Science, Machine Learning, and AI on everything from healthcare and finance to how we interact with the world around us. This series, supported by Alldus International’s work in AI workforce solutions, is built on a simple idea: understanding comes from listening to those doing the work. The discussions are grounded in current projects and genuine expertise, offering a clear-eyed view of what’s possible now and what might be next. Tune in for a candid exploration of how intelligent systems are being put into action, moving from conceptual hype to functional reality. This podcast provides a essential perspective for anyone curious about the practical engine driving technological change today.
Author: Language: en-us Episodes: 100

The Alldus Podcast - AI in Action
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