Women in ServiceNow Series E06: Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB

Women in ServiceNow Series E06: Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB

Author: Alldus International March 19, 2025 Duration: 15:02

Today's guest is Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB in Sweden. Founded in 2008, Netgain is Sweden's largest ServiceNow partner, focusing on customer needs with Swedish ownership and leadership. Their expert consultants are dedicated to ensuring effective and secure solutions for both private and public sectors. Netgain is more than a technical provider; they work closely with clients to create sustainable and value-driven solutions

Tanja has been working with software services delivery for over 20 years. With a broad background in IT implementation, IT operations and process development, she has specialized in how organizations can maximize value from their tech stack allowing them to increase productivity and efficiency. Since 2017, she has been working with the ServiceNow platform, and how that can be used to improve and automate company processes, primarily in ITSM and CSM.

In the episode, Tanja discusses:

Her journey from business to tech, navigating challenges and leadership,

Focus on process development and ServiceNow platform ownership,

Working smarter with ServiceNow, replacing legacy tech efficiently,

Her role combining strategy and customer-facing projects at Netgain,

Leading CSM solutions at Netgain to maximize platform value,

Learning continuously to enhance understanding and communication in ServiceNow,

Enhancing user experience, data accuracy and staying ahead with AI,

Work-life balance and passion for running marathons,

Excited for growth at Netgain, running 100k and traveling in 2025


Behind the buzzwords and headlines, artificial intelligence is already reshaping industries and daily routines in tangible ways. The Alldus Podcast-AI in Action cuts through the noise to focus on these real-world applications. Each conversation goes beyond theory, delving into the practical challenges and triumphs experienced by the people building and implementing these technologies. You’ll hear directly from technologists and data science practitioners who are on the front lines, discussing the specific impact of Data Science, Machine Learning, and AI on everything from healthcare and finance to how we interact with the world around us. This series, supported by Alldus International’s work in AI workforce solutions, is built on a simple idea: understanding comes from listening to those doing the work. The discussions are grounded in current projects and genuine expertise, offering a clear-eyed view of what’s possible now and what might be next. Tune in for a candid exploration of how intelligent systems are being put into action, moving from conceptual hype to functional reality. This podcast provides a essential perspective for anyone curious about the practical engine driving technological change today.
Author: Language: en-us Episodes: 100

The Alldus Podcast - AI in Action
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