481. The Consumer Insights Revolution

481. The Consumer Insights Revolution

Author: Melina Palmer March 20, 2025 Duration: 47:28

In this episode of The Brainy Business podcast, Melina Palmer welcomes Steve Phillips, CEO of Zappi and co-author of The Consumer Insights Revolution. Steve shares his extensive experience in consumer insights and discusses the evolution of the field, emphasizing the importance of leveraging technology and AI to enhance decision-making processes in organizations.

Melina and Steve explore the challenges companies face in understanding consumer behavior and the high failure rates of new product launches. They explore how Zappi aims to transform the consumer insights landscape by providing faster, more cost-effective solutions that empower businesses to make informed decisions. The conversation highlights the significance of creating a harmonized data ecosystem and the need for behavior change within organizations to fully utilize new technologies.

In this episode:

  • Discover how AI and technology can revolutionize the consumer insights process, making it faster and more efficient.
  • Learn about the critical role of understanding consumer behavior in successful product development and marketing strategies.
  • Explore the concept of "work before the work" and how it can lead to better outcomes in consumer insights.
  • Understand the importance of building a robust data asset for informed decision-making across organizations.
  • Gain insights into how to effectively pitch behavioral economics and consumer insights initiatives within your organization.

Get important links, top recommended books and episodes, and a full transcript at thebrainybusiness.com/481.

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Melina Palmer hosts The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics, a podcast built on the idea that consumer behavior is often surprising and counterintuitive. As a sales conversion expert, Melina translates the often dense academic research from behavioral economics into clear, practical strategies. Each episode digs into the psychological forces that guide decisions, explaining why customers frequently act in ways that contradict their own stated intentions. You’ll hear specific examples of these principles in action, from pricing and product placement to communication and website design. The focus is always on providing listeners with immediately usable insights to create a more effective, brain-friendly business. This isn’t about abstract theory; it’s about understanding the real-world science behind why people choose to buy-or walk away. For anyone involved in marketing, leadership, or entrepreneurship, this podcast serves as a regular source of grounded, evidence-based advice. Melina’s approach makes the complex wonderfully accessible, turning the weirdness of consumer psychology into a tangible advantage. Tune in to learn how subtle shifts in framing and choice architecture can lead to significant improvements in how your business connects with and serves its audience.
Author: Language: English Episodes: 100

The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics
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