Building Trust in AI: Chatbots, LLMs, Decentralized Finance, and JPMorgan Chase

Building Trust in AI: Chatbots, LLMs, Decentralized Finance, and JPMorgan Chase

Author: Brave Software March 26, 2025 Duration: 30:16

James Massa, Senior Executive Director of Engineering and Architecture at JPMorgan Chase—and holder of six AI-related patents—emphasizes the evolving role of human experts in managing AI technologies and offers insights into the future convergence of AI and crypto. He also shares how major financial institutions are implementing guardrails around their AI systems, using techniques like retrieval augmented generation (RAG) with enterprise chatbots.

Key Takeaways: 

  • How he's succeeded in applying trust scores to blockchain and DeFi projects by analyzing code vulnerabilities, suspicious transactions, and social media sentiment

  • Using retrieval augmented generation (RAG) to ensure chatbots provide only pre-approved responses

  • Balancing precision (always giving correct results) with recall (not missing any compliance issues)

  • The importance of trust in AI, particularly in the context of blockchain and decentralized finance

  • A practical roadmap for organizations navigating the AI revolution, bridging the gap between innovation and responsible governance

Guest Bio: James Massa is the Senior Executive Director of Engineering and Architecture at JPMorganChase. He holds six patents covering subjects such as AI Data Quality, cloud cost management, multi-teacher LLM distillation, and model self-healing. In 2024, James led a team that won the FSTech award for Best Financial Services IT Team, migrated 53 apps to AWS, published two IEEE papers on LLM blockchain security, and presented 14 keynotes, including one at UCSD.

He holds a master's degree from the computer science department of Harvard University, and a master's degree in finance from the City University of New York.  

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About this Show:

The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all!

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Produced by: Sam Laliberte


Hosted by Brave Software, The Brave Technologist is a series for anyone curious about the real human impact of our digital evolution. It moves past the surface-level buzzwords to ask how technologies like AI, machine learning, and Web3 actually affect everyday decisions, privacy, and the fabric of society. The conversations here are grounded and thoughtful, prioritizing the user's perspective in a landscape often dominated by abstract visions of disruption. You'll hear from builders, thinkers, and technologists who are shaping these tools, discussing not just what is possible, but what is responsible and meaningful. This podcast sits at the intersection of technology, business, and marketing, examining how these forces converge to shape our collective future. It’s for listeners who want to understand the "why" and "for whom" behind the code, offering a nuanced take that is often missing from tech commentary. Tune in for a deeper, more inclusive dialogue about the systems that are redesigning our world.
Author: Language: English Episodes: 100

The Brave Technologist
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