Content Should Build Trust and Give Value (with Greg Toler) | Ep. 23

Content Should Build Trust and Give Value (with Greg Toler) | Ep. 23

Author: Trevor Grimes January 22, 2026 Duration: 47:48

Everything has to have a caveat. Every circumstance has to be accounted for. That’s the tension Trevor Grimes and Greg Toler keep coming back to: how to make content that actually matters, while still being practical, structured, and worth someone’s time.

ㅤ

Greg talks about shifting from managing content teams to actually writing again—and realizing how different that muscle is. Trevor shares how Greg’s “context sandwich” changed his own writing: if you stop in the middle, you should know where you’re at and why you’re there. They go from open loops and closed loops, to flowcharts and yes/no questions, to the “cost of entry versus the benefit of entry.”

ㅤ

Through it all, Greg’s two tenets remain simple: content should build trust and give value—and people buy from people.

ㅤ

👤 Guest Bio

Greg Toler is a consultant on operations and go-to-market and the founder of BoostIdeal, an early-stage startup. He’s been consulting for almost 10 years and has worked in and out in a few different ways—most recently as the fractional COO at Scrappy ABM, transitioning into full-time, then back into fractional. He’s kicking off the new year doing full-time consulting and also full-time work on Boost.

ㅤ

📌 What We Cover

  1. Why writing “very strategically” feels different than actually being in the writing seat—and why the same piece can take “hours” for one person and “days” for another
  2. The context sandwich: “context to details, context,” so the reader knows where they are
  3. “Open loop and closed loop” writing—mention it, close it, and don’t leave the reader hanging
  4. “Write the way that I talk” vs. “structured and organized” content—and making a “boring blog” a “joy to read.”
  5. Creativity as tone and style vs. creativity as “constructs,” “organization,” and “solving problems.”
  6. Turning subjective decisions into objective ones: yes/no questions, flowcharts, and finding the bottleneck
  7. Getting started with personal content: topic → subtopic → type, building something repeatable, and the “shame bone.”
  8. “Content should build trust,” and “content should give value”—plus the conversion theory of cost of entry vs benefit
  9. A real experiment that didn’t land: a bot with “super high value,” and the feedback that changed everything—“I didn’t come to work with your bot. I came to work with you.”
  10. “Not playing tennis” with clients and why “awkward working sessions” are the point

ㅤ

🔗 Resources Mentioned

  1. Podcast sponsor: Scrappy ABM
  2. Scrappy ABM Case Studies
  3. Scrappy ABM Podcast
  4. Scrappy ABM Contact
  5. Greg’s company: BoostIdeal
  6. Tool mentioned: Lucidchart
  7. Platform mentioned: LinkedIn
  8. Reference mentioned: “the old school, A-Team” (“I love it when a plan comes together.”)

ㅤ

Low-Tech, High-Impact Account-Based Marketing

If you’re ready to trade expensive, tech-heavy account-based marketing for a repeatable, revenue-driving ABM program, check out Scrappy ABM. Led by a team of Scrappy ABM experts, they specialize in low-budget plays and programs that deliver high impact—no shiny tools required. Scrappy ABM has built account-based programs that have delivered millions in revenue, and you can build your first successful ABM program with their help.

Start with a pilot program or launch an account-based podcast. Learn more at scrappyabm.com. Let's get scrappy.


There's a constant pressure to produce more, to follow every algorithm shift, and to mimic what seems to be working for everyone else. The Content Crowd steps away from that noise. Hosted by Trevor Grimes, this podcast is a conversation for anyone building a brand, an audience, or a creative practice who feels that chase is ultimately hollow. Instead of another list of quick tips, episodes delve into the substance behind sustainable work. You'll hear explorations of creative habits that last, storytelling approaches that actually resonate with people, and honest breakdowns of what goes into making content that means something. It’s for founders, marketers, and creators who believe that a more human-centered approach isn't just idealistic-it's effective. The discussions naturally span business strategy, the art of communication, and the practical education needed to execute ideas well. Tuning in means moving past the fatigue of empty output and finding a more thoughtful path to making things that connect.
Author: Language: English Episodes: 29

The Content Crowd
Podcast Episodes
30-Day Content Sprint (with Phil Pilalas) | Ep. 18 [not-audio_url] [/not-audio_url]

Duration: 42:48
Guest slumps, last-minute reschedules, and still hitting publish—this conversation gets real about what it takes to keep creating when plans fall through. Trevor Grimes (host of The Content Crowd) sits down with colleagu…
Think Like a Content Creator (Before You Are One) | Ep. 17 [not-audio_url] [/not-audio_url]

Duration: 39:09
The loop of consuming, doubting, and delaying ends when you flip the switch from consumer to creator. In this solo episode, Trevor Grimes shares how to think like a content creator before you have an audience—turning dai…
There’s No Such Thing as a Flop (with Wael Davis) | Ep. 16 [not-audio_url] [/not-audio_url]

Duration: 30:58
No effort goes unnoticed. That’s the throughline as Trevor Grimes sits down with Wael Davis to talk confidence, being findable, and why social media should be fun. Wael shares how long-form writing on Substack, short-for…
Why the Messy Middle Matters in Content Creation | Ep. 15 [not-audio_url] [/not-audio_url]

Duration: 10:31
The polished “after” posts get all the attention—viral numbers, 100k followers in three months, a paid-off house from writing on LinkedIn. But as Trevor Grimes reminds us, that’s not the content people need most. What’s…
Why Most Content Doesn’t Resonate (and How to Fix It) | Ep. 14 [not-audio_url] [/not-audio_url]

Duration: 14:17
Hitting “post” and watching your content flop is a feeling every creator, marketer, or founder knows too well. In this solo episode, Trevor Grimes breaks down why most content doesn’t connect — and what to do about it.ㅤD…
Creating Sales Content That Resonates (with Amanda Hall) | Ep. 13 [not-audio_url] [/not-audio_url]

Duration: 30:11
Shifting careers isn’t always linear — sometimes it’s messy, surprising, and exactly what’s needed. Trevor Grimes sits down with Amanda Hall, Account Manager at Scrappy ABM, to unpack her journey from teaching every grad…
The Hill I’ll Die On About Content | Ep. 12 [not-audio_url] [/not-audio_url]

Duration: 23:57
Content often stalls before it even begins—not because people lack talent, but because they don’t know what to say or how to start. In this solo episode, Trevor Grimes shares how interviewing yourself can unlock new idea…
Why Consistency Beats Perfection (with Briana Yates) | Ep. 11 [not-audio_url] [/not-audio_url]

Duration: 39:11
Consistency, not perfection, is what actually keeps content moving forward. In this conversation, host Trevor Grimes sits down with Briana Yates, Project Manager at Vers Creative, to talk about wrangling creatives, build…
The Power of 30 Coffees in 30 Days (with Erika Bryant) | Ep. 10 [not-audio_url] [/not-audio_url]

Duration: 43:32
Not every business breakthrough comes from creating more content. Sometimes it starts with a conversation.ㅤIn this episode, Trevor Grimes sits down with Erika Bryant, marketing strategist and business advisor at Piece of…