2524: Why Credentialing Is Costing Your Practice More Than You Think

2524: Why Credentialing Is Costing Your Practice More Than You Think

Author: Dental Consulting June 4, 2026 Duration: 50:22

On today's episode, Dr. Mark Costes sits down with Shaju Puthussery and Deepak Ramaswamy, co-founders of Lightspun, to unpack one of dentistry's least glamorous but most costly problems: insurance administration. From credentialing delays and paper claims to fragmented payer workflows and manual back-office bottlenecks, Shaju and Deepak explain why the "plumbing" of dentistry is overdue for a major upgrade. 

They share how their experience at Overjet led them to build an AI-first platform designed to streamline credentialing, claims, provider data, and payer-provider communication. The conversation dives into the opportunity cost of waiting 90 to 120 days for a new associate to be credentialed, how Lightspun's partnership with the ADA and CAQH is helping standardize provider data, and why reducing administrative waste could free teams to focus more on patient care, relationships, and practice growth.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES


Running a dental practice is about so much more than clinical skills; it's a complex business that demands leadership, strategy, and personal resilience. The Dentalpreneur Podcast w/ Dr. Mark Costes directly addresses that reality, moving past generic advice to offer concrete conversations for growth. Each episode features in-depth discussions with leading voices from dentistry and beyond, focusing on the actionable lessons that have shaped their success. You'll hear candid explorations of practice profitability, team management, systems efficiency, and the personal development required to lead effectively. The dialogue acknowledges the unique pressures and isolation that can come with the profession, providing a sense of community and practical solutions. This isn't just about working harder, but about working smarter to build a practice that supports a more balanced and fulfilling life. By translating high-level business and entrepreneurial concepts into the specific context of a dental office, the podcast serves as a ongoing resource for dentists who see themselves as innovators and business owners. Tune in for honest stories, strategic insights, and the mindset shifts needed to thrive both in the operator and in the marketplace.
Author: Language: English Episodes: 100

The Dentalpreneur Podcast w/ Dr. Mark Costes
Podcast Episodes
2495: Building a Dental Empire Without Losing Your Purpose [not-audio_url] [/not-audio_url]

Duration: 55:41
On today's episode, Dr. Mark Costes sits down with Dr. Collin Myrick to talk about his journey from dental school graduate during the chaos of 2020 to building a fast-growing dental organization in Northwest Florida. Col…
2494: Your Professional Journey [not-audio_url] [/not-audio_url]

Duration: 43:59
On today's episode, we're featuring Dr. Mark Costes' live talk from ASDA 2026, where he delivers a powerful and deeply personal message to dental students about resilience, failure, and redefining success. Mark shares hi…
2493: The Secret to Growing Without Losing Control [not-audio_url] [/not-audio_url]

Duration: 30:30
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2492: What Separates Good Implant Dentists From Great Ones [not-audio_url] [/not-audio_url]

Duration: 1:02:09
On today's episode, Dr. Mark Costes is joined by Dr. Tom Fow and Dr. Dan Briskie to discuss dental implant complications and how to avoid them. They cover case selection, patient health, surgical technique, prosthetic pl…
2491: The Truth About Gold, Silver, and Your Wealth [not-audio_url] [/not-audio_url]

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On today's episode, Dr. Mark Costes sits down with precious metals expert David Morgan to break down the role of gold and silver in protecting and growing wealth. David shares his decades of experience in finance, explai…
2490: The Secret Language That Doubles Case Acceptance [not-audio_url] [/not-audio_url]

Duration: 55:28
On today's episode, Dr. Mark Costas sits down with Dr. Barry Oulton, The Confident Dentist, to explore the real key to case acceptance—effective communication. Barry shares his journey from running a successful practice…
2489: Why High Income Doesn't Guarantee Wealth [not-audio_url] [/not-audio_url]

Duration: 43:00
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2488: How to Calm Your Mind in a High-Stress Career [not-audio_url] [/not-audio_url]

Duration: 47:03
On today's episode, Dr. Mark welcomes back Dr. Kristin Yont to dive into one of the most overlooked challenges in dentistry—chronic stress and burnout. Drawing from her work with the SMART (Stress Management and Resilien…
2487: How AI Is Quietly Replacing Your Front Desk Chaos [not-audio_url] [/not-audio_url]

Duration: 50:24
On today's episode, Dr. Mark sits down with Brandy Kinnear, founder of Your Ideal Patients, to explore how AI is transforming the way healthcare practices attract, convert, and retain patients. With a background in scali…
2486: The Systems Drive Dental Practice [not-audio_url] [/not-audio_url]

Duration: 50:24
On today's episode, Dr. Mark delivers a powerful talk on what truly separates thriving dental practices from those stuck in stress and inefficiency. Breaking down the concept of the "leaky bucket," he explains why more p…