Ep 117 - The Digital Evolution: Providing Citizen-Centric Experiences

Ep 117 - The Digital Evolution: Providing Citizen-Centric Experiences

Author: Government Technology Insider January 11, 2024 Duration: 5:49

The digital evolution of government has taken on a new life as federal agencies work to meet the requirements set by the customer experience Executive Order. As agencies strive to use technology to create more customer-centric experiences, it’s vital that they establish a strong foundation to ensure modernization efforts are continuously evolving with the mission. Government Technology Insider talked with Katherine Peiffer, Chief Delivery Officer at COREONYX, who discussed how agencies can overcome modernization challenges and embrace the digital evolution.


Ever wonder what really happens when a new software platform gets rolled out across a state agency, or how a city decides which cloud provider to trust with its data? The Government Technology Insider Podcast pulls back the curtain on those exact processes. This isn't about theoretical futures; it's a grounded look at the actual work of modernizing public sector systems. Each conversation goes straight to the source, featuring the people who are navigating procurement, implementing security protocols, and managing the day-to-day realities of tech adoption within government frameworks. You'll hear firsthand accounts about the strategic choices that succeed, the unexpected hurdles that arise, and the practical solutions that make a difference. The discussions are candid and detailed, focusing less on hype and more on the tangible lessons learned from recent projects and initiatives. For anyone curious about the real intersection of civic duty and digital innovation, this podcast provides an essential, on-the-ground perspective. Tune in for a clear-eyed view of how technology is being woven into the fabric of government missions, one challenge and one victory at a time.
Author: Language: English Episodes: 100

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