Ep 121 - Customer-Centric Agencies Need Modernized Networks to Deliver Exceptional Service

Ep 121 - Customer-Centric Agencies Need Modernized Networks to Deliver Exceptional Service

Author: Government Technology Insider February 7, 2024 Duration: 21:13

Applications and hardware are central to the public sector’s ability to provide better citizen experiences, but without a modernized network, agencies have difficulty being truly customer centric. Legacy network infrastructure not only impacts service delivery, but also carries additional risk in the form of weaker cyber defenses. Meeting the goals laid out in the 2021 Executive Order on Transforming Federal Customer Service requires public sector agencies to transform not only their tools and equipment, but also the networks that support them.

In this episode of the Government Technology Insider podcast, we spoke with Campbell Palmer, Vice President of Public Sector Solutions Architecture at Lumen, to learn more about how modernizing agency networks helps them protect data and serve citizens.


Ever wonder what really happens when a new software platform gets rolled out across a state agency, or how a city decides which cloud provider to trust with its data? The Government Technology Insider Podcast pulls back the curtain on those exact processes. This isn't about theoretical futures; it's a grounded look at the actual work of modernizing public sector systems. Each conversation goes straight to the source, featuring the people who are navigating procurement, implementing security protocols, and managing the day-to-day realities of tech adoption within government frameworks. You'll hear firsthand accounts about the strategic choices that succeed, the unexpected hurdles that arise, and the practical solutions that make a difference. The discussions are candid and detailed, focusing less on hype and more on the tangible lessons learned from recent projects and initiatives. For anyone curious about the real intersection of civic duty and digital innovation, this podcast provides an essential, on-the-ground perspective. Tune in for a clear-eyed view of how technology is being woven into the fabric of government missions, one challenge and one victory at a time.
Author: Language: English Episodes: 100

The Government Technology Insider Podcast
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