How to deal with your customer saying no

How to deal with your customer saying no

Author: The Happy Startup School November 6, 2024 Duration: 43:38

What's the first thing you do when a potential customer tells you that they don't want to work with you? Run and hide? Here's how it went…

You've had a great conversation. You've explained to them what you do and how experienced you are. They nodded and smiled and listened to everything you said. They even asked some questions. They then asked you to send them a proposal and a price.

You do that. And then tumbleweed.

A couple of days later you follow up with an email, and a couple of days after that they get back to you saying no. How does that feel? And what do you do?

For most people it feels like a punch in the gut – a painful rejection, particularly when the initial conversation felt so promising. And for most, after hearing such news, they put their tails between their legs and retreat.

But when is no really a no? And if it's really a no, what were the reasons for the no? Who knows?

On today's episode, Ben and Carlos share the things you need to do when you hear a no, so you can either turn it into a yes or find out the real reasons behind it. They also talk about the feelings that being told no can create and how we deal with them.

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For freelancers and founders who believe their work has genuine purpose, the conversation around money can feel like the most awkward part of the job. The Happy Pricing Podcast, from The Happy Startup School, steps directly into that discomfort. It operates from a simple, radical premise: pricing shouldn't be a silent calculation of fear or greed, but a clear, confident dialogue about shared value. This isn't about racing to the bottom to please clients or inflating rates to exploit them. Instead, each episode focuses on building the practical capability to have those necessary, often avoided, financial conversations. You'll hear real strategies for articulating your worth in a way that feels authentic, ensuring the exchange is equitable and that you are properly compensated for the impact you create. The discussions move beyond theory into the nuanced reality of running a purpose-driven business, exploring how to structure fees, negotiate with clarity, and ultimately create arrangements where both you and your clients feel good about the investment. Tuning into this podcast means re-framing pricing from a transactional headache into a core component of your professional integrity and happiness. It's for those ready to move past anxiety and into a practice where everyone truly shares in the value being delivered.
Author: Language: English Episodes: 75

The Happy Pricing Podcast
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