Yoseph West from Relay

Yoseph West from Relay

Author: Evan McCann April 23, 2025 Duration: 48:32

Yoseph West is the Co-Founder and CEO of Relay.


Relay is the business banking and money management platform that puts small businesses in complete control of their cash flow.


To check out open roles at Relay, visit relayfi.com/careers.


Takewaways

- Why It Takes 10 Years to Build Anything Meaningful

- Targeting the US Market

- Understanding SMB Needs

- Always Be Willing To Jump On a Plane

- Why All New Hires Spend Two Weeks on CS

- Monetization Strategies

- Gathering Customer Feedback

- "Minimal Loveable Product"

- Why 40% of Customers Log In Daily

- Navigating Regulatory Challenges

- The Future of Fintech

- Cultivating Company Culture


Chapters

00:00 Yoseph's Entrepreneurial Journey

02:56 Acquisitions and Learning Experiences

06:11 The Genesis of Relay

08:50 Targeting the U.S. Market

12:00 Understanding SMB Needs

15:12 Customer Service Insights

17:46 Customer Journey and Onboarding

21:08 Monetization Strategies

24:00 Gathering Customer Feedback

25:25 The Loneliness of Entrepreneurship

30:00 Building a Financial Partnership

34:59 Navigating Regulatory Challenges

40:05 The Future of Fintech

45:03 Cultivating Company Culture

49:03 Personal Growth and Resilience


Keywords

entrepreneurship, acquisitions, Relay, SMB banking, customer service, monetization, U.S. market, financial technology, startup journey, customer feedback, entrepreneurship, financial partnership, fintech, company culture, regulatory challenges, personal growth, small business, coaching, digital banking, future of finance


Evan McCann sits down with the people shaping Canada's business landscape, moving past the polished success stories to get into the real work that happens behind the scenes. The Hard Part with Evan McCann is built on conversations with founders, investors, and leaders who have navigated unique challenges, focusing on the pivotal decisions and often overlooked struggles that define a venture. This podcast explores the specific strategies and personal playbooks that have driven impact, offering a rare look at the operational truths of building something significant. While the spotlight frequently falls on innovators elsewhere, these episodes are dedicated to the Canadian visionaries whose work is redefining global entrepreneurship from here at home. You'll hear candid reflections on risk, resilience, and the moments that tested their conviction, providing not just inspiration but tangible insight into the mechanics of leadership and growth. Each discussion aims to unpack the nuance of achievement, making it an essential listen for anyone curious about the substance behind the headlines in the Canadian business world.
Author: Language: en-ca Episodes: 100

The Hard Part with Evan McCann
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