Understand Your Company's Performance Metrics with These Tips (Brigham Dickinson)

Understand Your Company's Performance Metrics with These Tips (Brigham Dickinson)

Author: Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist March 9, 2026 Duration: 1:03:41

Brigham Dickinson is the co-founder and president of Power Selling Pros, a company that helps home service businesses turn more incoming calls into booked jobs through world-class customer service and call-handling training. After years of studying top-performing service companies, Brigham developed proven systems that help CSRs and office teams deliver exceptional customer experiences that drive revenue and loyalty.

Today, Power Selling Pros works with contractors across the country to improve call conversion, increase bookings, and build cultures centered on the "Pattern for Excellence." Brigham is also the host of the Service MVP Podcast, where he interviews leaders across the home service industry about leadership, growth, and delivering remarkable service.

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The Mello Millionaire - https://open.spotify.com/show/1jsZaiMgWe0EGaPfLtelDW?si=3de6091af58d41b4

Chapters

00:00:00 Cold Open
00:00:15 Title Sequence
00:00:35 Show Notes VO
00:01:20 Intro Into Interview
00:02:45 Power Selling Pro's Testimonial 
00:03:33 Interview Resumes
01:03:02 Outro

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For anyone running a home service business-be it plumbing, HVAC, or a dozen other trades-the daily grind can feel isolating. You’re solving problems for customers while wrestling with your own, from hiring the right technicians to figuring out which marketing actually works. That’s where The Home Service Expert Podcast comes in. Host Tommy Mello isn’t just another commentator; he’s a founder who has built his own companies to a staggering $200 million in revenue, and he shares his hard-won perspective as a columnist for major publications like Forbes, Inc., and Entrepreneur. Each episode feels like a direct conversation with the sharpest minds in the field. Tommy brings on leading entrepreneurs and specialists, not only from home services but from adjacent industries, to unpack the precise tactics that drive real growth. You’ll hear practical discussions that skip the theory and dive into applied knowledge, covering everything from leveraging new digital tools to executing scaling strategies that protect your company’s culture. The dialogue is built on a foundation of genuine experience, offering a sense of camaraderie and actionable advice for owners who are serious about building a legacy, not just a job. This podcast serves as a vital resource for turning operational challenges into your biggest opportunities.
Author: Language: English Episodes: 100

The Home Service Expert Podcast
Podcast Episodes
The Art of Differentiation in Marketing with Brian Sooy [not-audio_url] [/not-audio_url]

Duration: 1:11:33
In this conversation, Tommy Mello and Brian Sooy discuss the critical aspects of branding, marketing, and leadership in the home services industry. They explore the importance of clarity in branding, the need for differe…
The Future of AI and Marketing with Benjy Uhl [not-audio_url] [/not-audio_url]

Duration: 19:59
In this conversation, Tommy Mello interviews Benjy, a data analytics expert, discussing the critical role of data in AI and marketing. They explore how businesses can leverage customer data for targeted marketing strateg…
Breaking Barriers in Home Services with Vince Nardo [not-audio_url] [/not-audio_url]

Duration: 56:33
In this conversation, Vince Nardo shares his extensive experience in the home services industry, discussing the challenges and strategies involved in breaking into new markets, the complexities of private equity, and the…
Unlocking Sales Potential Through Financing with Justin Hatcher [not-audio_url] [/not-audio_url]

Duration: 55:11
In this conversation, Tommy Mello interviews Justin Hatcher, an expert in sales and financing within the home improvement industry. They discuss the significant impact of financing on sales success, the importance of int…
From Turf to Triumph: A Leader's Journey with Dillion Georgian [not-audio_url] [/not-audio_url]

Duration: 1:03:05
In this conversation, Dillon Georgian shares his journey in the turf industry, emphasizing the importance of leadership, operational efficiency, and the balance between family and business. He discusses his transition fr…
Unlocking the Secrets of Private Equity with Johnny Conklin [not-audio_url] [/not-audio_url]

Duration: 1:10:33
In this conversation, Tommy Mello interviews Johnny Conklin, founder and managing partner of 16 South Capital Partners. They discuss the importance of partnerships in business, the evolving landscape of private equity, a…