Understand Your Company's Performance Metrics with These Tips (Brigham Dickinson)

Understand Your Company's Performance Metrics with These Tips (Brigham Dickinson)

Author: Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist March 9, 2026 Duration: 1:03:41

Brigham Dickinson is the co-founder and president of Power Selling Pros, a company that helps home service businesses turn more incoming calls into booked jobs through world-class customer service and call-handling training. After years of studying top-performing service companies, Brigham developed proven systems that help CSRs and office teams deliver exceptional customer experiences that drive revenue and loyalty.

Today, Power Selling Pros works with contractors across the country to improve call conversion, increase bookings, and build cultures centered on the "Pattern for Excellence." Brigham is also the host of the Service MVP Podcast, where he interviews leaders across the home service industry about leadership, growth, and delivering remarkable service.

FOR MORE GREAT EPISODES:
The Mello Millionaire - https://open.spotify.com/show/1jsZaiMgWe0EGaPfLtelDW?si=3de6091af58d41b4

Chapters

00:00:00 Cold Open
00:00:15 Title Sequence
00:00:35 Show Notes VO
00:01:20 Intro Into Interview
00:02:45 Power Selling Pro's Testimonial 
00:03:33 Interview Resumes
01:03:02 Outro

Check Out My Social Media:

Tiktok
_https://www.tiktok.com/@officialtommymello

Instagram
https://www.instagram.com/officialtommymello/

Facebook _https://www.facebook.com/thomasmello/


For anyone running a home service business-be it plumbing, HVAC, or a dozen other trades-the daily grind can feel isolating. You’re solving problems for customers while wrestling with your own, from hiring the right technicians to figuring out which marketing actually works. That’s where The Home Service Expert Podcast comes in. Host Tommy Mello isn’t just another commentator; he’s a founder who has built his own companies to a staggering $200 million in revenue, and he shares his hard-won perspective as a columnist for major publications like Forbes, Inc., and Entrepreneur. Each episode feels like a direct conversation with the sharpest minds in the field. Tommy brings on leading entrepreneurs and specialists, not only from home services but from adjacent industries, to unpack the precise tactics that drive real growth. You’ll hear practical discussions that skip the theory and dive into applied knowledge, covering everything from leveraging new digital tools to executing scaling strategies that protect your company’s culture. The dialogue is built on a foundation of genuine experience, offering a sense of camaraderie and actionable advice for owners who are serious about building a legacy, not just a job. This podcast serves as a vital resource for turning operational challenges into your biggest opportunities.
Author: Language: English Episodes: 100

The Home Service Expert Podcast
Podcast Episodes
Achieving 500% Productivity Through Flow States [not-audio_url] [/not-audio_url]

Duration: 2:08:05
Steven Kotler is the Executive Director of the Flow Research Collective and a leading expert in peak performance. He is an 11-time national bestselling author, known for successful books such as "The Art of Impossible,"…
Q&A With Tommy - Elevating Your Workforce in 2025 [not-audio_url] [/not-audio_url]

Duration: 46:48
Tommy Mello is the author of Home Service Millionaire and Elevate, and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 22 states. Through HomeServiceMillionaire.com an…
Don't Go Broke Trying to Get Rich with Ryan Pineda [not-audio_url] [/not-audio_url]

Duration: 56:10
Ryan Pineda is a successful real estate investor, entrepreneur, and author of The Wealthy Way, with over $100 million in investments and multiple thriving businesses. In this episode, we talked about wealth-life balance,…
Mastering the Art of Negotiation with Chris Voss [not-audio_url] [/not-audio_url]

Duration: 1:16:34
Chris Voss is the world's #1 Negotiation Coach and CEO at The Black Swan Group, a negotiation consultancy serving Fortune 500 companies globally. He represented the U.S. in international conferences and served as the FBI…
Breaking Down the Science of Virality with Brendan Kane [not-audio_url] [/not-audio_url]

Duration: 59:54
Brendan Kane is a Managing Partner at Hook Point. He is a digital marketing expert who has been helping top brands and celebrities create viral content since 2005. Overseeing $300 million in marketing spend, he has worke…
Role-Playing Sales Objections: Pro Sales Tactics That Work [not-audio_url] [/not-audio_url]

Duration: 1:08:07
Brian Burton is the General Manager of Benjamin Franklin Plumbing Phoenix and the host of the Waste No Day Podcast. He previously served as VP of Sales for One Hour Heating and Air Conditioning of Southeast PA and was an…
Keep Them Coming Back with Proven Client Retention Strategies [not-audio_url] [/not-audio_url]

Duration: 1:08:13
Ismael Valdez is the Owner and CEO of Nexgen Air Conditioning Heating and Plumbing, a $100 million Southern California company that highlights superior customer service, data efficiency, and a highly-trained staff of tec…