AI Agents & the Future of Legal Work: Lessons from Salesforce with Ed Britan

AI Agents & the Future of Legal Work: Lessons from Salesforce with Ed Britan

Author: Hogan Lovells September 3, 2025 Duration: 18:59
In this episode of The Influencers, Edward Britan, Senior Vice President at Salesforce, discusses with Hogan Lovells host Leo von Gerlach how AI agents are transforming privacy, governance, and the way legal teams work. He explains how Salesforce builds trust with customers through rigorous AI governance processes, close collaboration with regulators, and a focus on high-quality data. For in-house counsel, Britan offers practical insights on establishing guardrails, integrating AI into compliance programs, and preparing teams for a future where human judgment and AI capabilities work hand-in-hand.   About Salesforce:  Salesforce is the leading AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform.   About Hogan Lovells: Our Digital Transformation offering helps clients navigate the full breadth and depth of the seismic forces impacting their organizations – and today’s society. Leveraging team members across our 2800 lawyers on six continents, we provide integrated advice on the multifaceted regulatory, governance and enforcement issues and risks that arise across the many technologies and trends that comprise the new digital future.   If you enjoyed today's episode, we'd love for you to rate and review us. Your feedback helps us reach more listeners and continue bringing insightful conversations on digital transformation and law. Thank you for your support!

The Influencers: Digital Transformation, presented by Hogan Lovells, moves beyond the surface-level tech talk to explore the complex human and legal decisions shaping our digital future. Each episode features candid discussions with a diverse range of voices-from corporate strategists and researchers to policymakers-who are directly navigating this shift. The conversations delve into the practical realities of integrating technologies like artificial intelligence, cryptocurrency, and big data into a world with evolving rules. Rather than offering simple predictions, the podcast examines the tension between rapid innovation and necessary governance, asking how we can foster progress while upholding ethical and social responsibilities. You’ll hear the nuanced stories behind major developments, gaining a clearer understanding of the legal frameworks and strategic thinking that define modern business. This is a podcast for anyone curious about the real-world implications of digital change, providing context and analysis that connects technological capability to its broader impact on society and commerce.
Author: Language: English Episodes: 58

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