How retailers are navigating AI risks and rewards with Caroline Reppert, National Retail Federation

In this episode of The Influencers: Digital Transformation, Caroline Reppert, Senior Director for AI and Technology Policy at the National Retail Federation, joins Leo von Gerlach to explore how artificial intelligence is reshaping retail. From customer service chatbots and fraud prevention to supply chain optimization and workforce empowerment, Caroline shares how retailers of all sizes are navigating opportunities and risks. She dives into pressing issues like transparency, cybersecurity, and policymaking, offering a candid look at how businesses can balance innovation with consumer trust. About the National Retail Federation: The National Retail Federation (NRF) is the world's largest retail trade association, serving as the leading voice for all retail formats and channels in the U.S., advocating for policies, providing research, hosting major events like "Retail's Big Show, and offering education to support the vital retail industry that employs millions. Founded in 1911, NRF focuses on issues like tariffs, labor, technology, and consumer trends, helping retailers navigate challenges and driving economic growth through advocacy and resources. About Hogan Lovells: Our Digital Transformation offering helps clients navigate the full breadth and depth of the seismic forces impacting their organizations – and today’s society. Leveraging team members across our 2800 lawyers on six continents, we provide integrated advice on the multifaceted regulatory, governance and enforcement issues and risks that arise across the many technologies and trends that comprise the new digital future. If you enjoyed today's episode, we'd love for you to rate and review us. Your feedback helps us reach more listeners and continue bringing insightful conversations on digital transformation and law. Thank you for your support!