Retail’s New Reality

Retail’s New Reality

Author: Jump Capital April 29, 2021 Duration: 40:20

Scott Lux is the acting SVP of Customer Experience and Digital Commerce at Alice + Olivia as well as an Adjunct Professor of Digital Commerce and DTC at Columbia University, NY and FIT. He joins the show to lend his expertise in a discussion on the shifting demands of new consumers and its inevitable impact on brands and retailers.

Host Jason Felger and his colleague, Yelena Shkolnik — Partner at Jump Capital — lead the discussion on current trends towards a customer-centric approach to marketing and the factors that have propelled this shift, challenges facing the retail sectors in striking an apt balance between online presence and brick and mortar establishments, as well as the key role Journey Mapping plays in identifying how to maximize brand interactions with customers.

Finally, tune in to hear expert thoughts on the live streaming market that accounts for 9% of commerce in China (translating to a whopping 70B potential State-side) and the current North-American barriers to it, from adoption to fragmentation.


Ever wonder what actually goes on behind the scenes when venture capitalists decide where to place a bet? The Jump Off Point, powered by Jump Capital, pulls back the curtain. Instead of polished post-mortems, this podcast captures the live pulse of investment thinking, focusing on the specific people, emerging data patterns, and early signals that guide real decisions. Each episode is built around candid conversations with the industry pioneers who are actively shaping the landscape of technology and finance. You'll hear them discuss not just the obvious trends, but the nuanced insights and personal experiences that rarely make it into official reports. It’s a chance to sit in on discussions that are as thoughtful as they are direct, offering a genuine look at how capital flows toward innovation. For anyone curious about the human and analytical elements that drive venture capital, this podcast provides a unique, ground-level perspective. Tune in to get a sense of the conversations happening right now that will define what comes next.
Author: Language: English Episodes: 12

The Jump Off Point
Podcast Episodes
The Present & Future of FinTech Compliance with Adi Goel [not-audio_url] [/not-audio_url]

Duration: 39:56
Dive into the ins and outs of fintech compliance from a product angle. We discuss: how more effective fraud prevention starts with a better understanding of the user journey, the new attack vectors fintechs will face in…
Creator Economy: Kickstarting Your Community with Sahil Bloom [not-audio_url] [/not-audio_url]

Duration: 29:14
In the latest episode of The Jump Off Point, successful investor, entrepreneur, and creator, Sahil Bloom, sits down with Jump Capital's Saaya Nath to explore the processes that can kickstart a creators’ career, including…
The New Rules of eCommerce [not-audio_url] [/not-audio_url]

Duration: 59:03
The world of eCommerce has changed, and Jessica Schinazi is here to help us dig into the future of it. Jessica is the SVP of business development and transformation for Dyson, who previously led the charge in getting lux…
The Evolution of Sports Betting [not-audio_url] [/not-audio_url]

Duration: 34:07
Our first episode on sports betting is here! The industry is rapidly changing. Accessibility to sports betting is expanding, resulting in different audience bases. Today, Jason is joined by Yelena Shkolnik and Jeff Gertt…
The Digital Native Imperative – A CIO Perspective [not-audio_url] [/not-audio_url]

Duration: 38:01
Many priorities in technology were shifted due to the pandemic, and automation is one of those that have become an accelerated category. This week, Naveen Zutshi joins Jason Felger and Saurabh Sharma to discuss just that…
The 70 Trillion Dollar Question [not-audio_url] [/not-audio_url]

Duration: 37:48
Bill Harris, former CEO of PayPal and serial FinTech entrepreneur, and Peter Johnson, Jump Capital’s FinTech Partner, join the podcast today as Jason Felger helms a discussion that spans a variety of topics. From the exp…