370. Never Lose a Client Again – with Joey Coleman

370. Never Lose a Client Again – with Joey Coleman

Author: My Legal Academy June 5, 2023 Duration: 58:48

This is a classic rerun of my episode with Joey Coleman. Joey Coleman is an author, keynote speaker, advisor, coach, and a former attorney. He wrote a book called “Never Lose a Customer Again” — and if you only read one book this year, it should be that. It was a Wall Street Journal best-seller and lays out a remarkably clear description of the customer experience from when they first came into contact with you to when they become a raving fan of yours. He gives you a structured approach to this process that is incredibly easy to follow, and I think implementing these principles will make a significant difference in your law practice.

Get in touch with Joey Coleman

Website: https://joeycoleman.com/ 

Book: https://joeycoleman.com/book/ 

Twitter: https://twitter.com/thejoeycoleman 

Thank you to our sponsors!

  • Ruby Receptionist - Virtual receptionist & live call services that will help you grow your office (and save money), one call at a time - to learn more, go to https://get.ruby.com/TLE or call 844.311.7829


  • The Net Profit CFO - Ryan Kimler works with attorneys who want to enjoy higher net profits without working longer or harder. With just 9 Simple Numbers, Ryan will help you drive more profit to your bottom line-and he won't confuse you with all the details! Connect with Ryan at www.netprofitcfo.com.


Get in touch with Neil:

Website: https://thelawentrepreneur.com/

Twitter: https://twitter.com/lawentrepreneur

Facebook: https://www.facebook.com/thelawentrepreneur/?ref=hl

LinkedIn: https://www.linkedin.com/in/tyralawfirm/


Join Lawyer Club FREE, where lawyers and law firm owners come to reclaim control of their firms and their lives! Plus, get the full list of Best AI Tools For Lawyers inside!

Get in touch with Sam:



If you’ve enjoyed the podcast, please head to Apple Podcasts and leave a rating & review for the show!


Navigating the legal landscape while trying to build a sustainable business is a unique challenge, one that The Law Entrepreneur tackles head-on. This isn't just about legal theory; it's a practical guide for anyone who sees their legal expertise as the foundation for a thriving enterprise. Each episode feels like a candid conversation, pulling back the curtain on the real-world business of law. You'll hear from the podcast host and guests about building a brand, implementing efficient systems, and finding clients in a modern market, all while maintaining the rigorous standards of the profession. The discussions go beyond typical career advice, delving into the mindset shifts required to transition from practitioner to owner. Whether it's marketing, technology, leadership, or niche development, this series provides actionable insights for the journey. Brought to you by My Legal Academy, this podcast serves as an essential resource for lawyers, paralegals, and legal consultants ready to architect their own success. Tune in for honest stories of setbacks and breakthroughs, all focused on creating a law practice that is as innovative as it is compliant.
Author: Language: English Episodes: 100

The Law Entrepreneur
Podcast Episodes
418. How To Work Less and Earn More [not-audio_url] [/not-audio_url]

Duration: 41:16
Join Sam and Neil as they explore strategies to help you work less and earn more. In this episode, you'll uncover practical insights to maximize your time, delegate effectively, and utilize technology to streamline your…
417. 5 Must-Have Law Firm Tools [not-audio_url] [/not-audio_url]

Duration: 20:37
In this episode, Sam and Neil dive into five essential tools you need to streamline your law firm’s operations and boost efficiency. Tools like Loom, Slack, Google Docs, and OnePassword can transform communication, task…
416. Bitcoin & The Future of Money [not-audio_url] [/not-audio_url]

Duration: 34:04
Join Sam and Neil as they dive deep into Bitcoin, with Sam’s seven years of experience bringing valuable insights and practical takeaways for entrepreneurs and forward-thinking individuals. Sam breaks down key concepts,…
415. 5 Reasons Your Law Firm's Intake Stinks [not-audio_url] [/not-audio_url]

Duration: 30:53
In this episode, Sam and Neil break down why your law firm’s intake process might be holding you back and how to turn it around. Intake is the core of your firm's success, so treating it as an afterthought is costing you…
414. Law Firm Virtual Assistant Secrets [not-audio_url] [/not-audio_url]

Duration: 30:02
In this episode, Sam and Neil reveal powerful insights on maximizing the impact of virtual assistants (VAs) in your law firm. You'll learn strategies to boost productivity and build a dynamic remote team using specialize…
413. What’s the Secret to Law Firm Profitability? [not-audio_url] [/not-audio_url]

Duration: 35:47
In this episode, Sam and Neil dive deep into the secrets of law firm profitability, revealing essential strategies for financial clarity and sustainable growth. By focusing on cost management, pricing strategies, and eff…
412. Is Your Law Firm Falling Behind in Marketing? [not-audio_url] [/not-audio_url]

Duration: 39:01
In this episode, Sam and Neil delve into the pressing issue of whether your law firm is lagging in marketing, offering crucial insights on staying competitive in an ever-changing landscape.They highlight the importance o…
411. 5 Marketing Mistakes Lawyers Make and How To Fix Them [not-audio_url] [/not-audio_url]

Duration: 36:53
In this episode, Sam and Neil dive into the five most common marketing mistakes lawyers make—and more importantly, how to avoid them. From SEO pitfalls to underinvestment in strategies, this episode offers insights that…
410. 10 Years Of Brutally Honest Lawyer Advice in 30 Minutes (Part 2) [not-audio_url] [/not-audio_url]

Duration: 23:59
In this continuation of our two-part series, Sam and Neil share ten years of brutally honest lawyer advice, offering insights into essential strategies for running a law firm. They cover practical tips for overcoming per…
409. 10 Years Of Brutally Honest Lawyer Advice in 30 Minutes (Part 1) [not-audio_url] [/not-audio_url]

Duration: 33:02
In this first part of a two-part series, Sam and Neil explore the realities of running a law firm, sharing insights from a decade of experience. You'll learn the importance of prioritizing profit over revenue, client com…