SaaStr 381: Churn is dead. Long Live Net Dollar Retention Rate with Dave Kellogg, Principal @ Kellogg Consulting

SaaStr 381: Churn is dead. Long Live Net Dollar Retention Rate with Dave Kellogg, Principal @ Kellogg Consulting

Author: Jason M. Lemkin 🦄 October 1, 2020 Duration: 21:19

There are a lot of problems with calculating churn rates. Moreover, public companies don't generally release churn rates. Learn what they are and how to calculate them correctly.



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Hosted by Jason M. Lemkin, The Official SaaStr Podcast: SaaS | Founders | Investors goes straight to the source, pulling back the curtain on what it really takes to build and fund a software company. Each conversation is a direct line to the experiences of prominent founders and seasoned investors, moving beyond theory into the practical realities of scaling a business. You’ll hear founders break down the grueling yet critical journey from zero to one hundred million dollars in annual recurring revenue, discussing the inflection points that most companies face and the often-overlooked details of hiring a team that can sustain growth. From the investor side, the discussions reveal how the most successful backers evaluate opportunities, what metrics they scrutinize beyond the pitch deck, and how their partnership evolves with a company through various stages. This podcast is built on the premise that the collective wisdom of those who have navigated the SaaS landscape is the best guide for those currently in the trenches. The result is a resource that feels like a series of candid, master-level conversations, offering actionable insights for operators aiming to accelerate their path to scale and for anyone curious about the mechanics of venture capital in the software world. Tune in for unscripted lessons from the front lines of the industry.
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