Reimagining Restaurant Delivery: Insights from Meredith Sandland

Reimagining Restaurant Delivery: Insights from Meredith Sandland

Author: Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions September 9, 2024 Duration: 35:50

In this episode of the Restaurant Technology Guys podcast, the hosts welcome back Meredith Sandland, CEO of Empower Delivery. Meredith offers insights into the evolution of restaurant technology and the importance of efficient delivery systems. She discusses how her company, Empower Delivery, spun out from ClusterTruck, aims to streamline the delivery process for restaurants by offering an end-to-end order fulfillment system. The conversation delves into the challenges of third-party delivery services, the importance of first-party delivery to control guest experiences, and the concept of using gig workers as in-house delivery drivers. Meredith also shares her perspectives on the current state of delivery services and how restaurants can adapt to changing consumer behaviors and rising costs.

00:00 Introduction and Guest Introduction
00:26 Meeting Through the Book
01:30 Empower Delivery and ClusterTruck
04:52 First Party vs Third Party Delivery
06:47 Challenges and Solutions in Delivery
11:48 Current State of Delivery
18:34 Reflecting on Purposeful Actions
18:55 Three Types of Restaurants and Delivery Strategies
22:11 Challenges and Solutions in Delivery
25:05 The Role of Technology in Delivery Management
29:32 Consulting and Onboarding for Restaurants
33:57 Getting in Touch and Final Thoughts


Ever feel like the tech in your restaurant is more of a headache than a help? You’re not alone. The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions cuts through the noise, offering real talk from people who’ve been in the trenches. Host Jeremy brings a lifetime of perspective-his family founded Custom Business Solutions, and he spent school vacations soldering components, giving him a unique, ground-up understanding of the systems that keep dining rooms and kitchens humming. This isn’t abstract theory; it’s practical knowledge forged from years of combined hands-on experience in implementation, marketing, and daily operations. Each episode feels like a conversation with a trusted advisor, breaking down complex topics into actionable advice you can use immediately. Whether it’s navigating a new point-of-sale rollout, understanding how to leverage data, or simply making your current tech stack work harder for you, this podcast provides clarity. Tune in for straightforward discussions that focus on one core goal: using technology to run your business more smoothly and profitably. It’s a resource built on genuine expertise, designed specifically for owners and operators who need reliable solutions, not just flashy trends.
Author: Language: English Episodes: 100

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
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