Revolutionizing Restaurant Orders with AI: Reducing Abandoned Carts

Revolutionizing Restaurant Orders with AI: Reducing Abandoned Carts

Author: Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions March 23, 2026 Duration: 34:01

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Steven Klein, co-founder of a tech company focused on solving challenges in the restaurant industry. They discuss the importance of enhancing customer experience through AI, the challenges of abandoned carts in online ordering, and the transition from third-party to first-party orders. Steven shares insights on how AI can help understand customer intent and streamline the ordering process, ultimately improving sales and customer loyalty. The conversation also touches on case studies of successful implementations and the future direction of restaurant technology.

00:00 Introduction to Restaurant Technology and Guest Background
01:48 Identifying Challenges in Restaurant Ordering Systems
05:30 The Role of AI in Enhancing Customer Experience
11:09 Understanding Customer Intent and Order Customization
17:07 The Importance of First-Party Orders and Customer Loyalty
22:57 Case Studies and Success Stories in Restaurant Tech
28:32 Future Directions and Engagement Opportunities


Ever feel like the tech in your restaurant is more of a headache than a help? You’re not alone. The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions cuts through the noise, offering real talk from people who’ve been in the trenches. Host Jeremy brings a lifetime of perspective-his family founded Custom Business Solutions, and he spent school vacations soldering components, giving him a unique, ground-up understanding of the systems that keep dining rooms and kitchens humming. This isn’t abstract theory; it’s practical knowledge forged from years of combined hands-on experience in implementation, marketing, and daily operations. Each episode feels like a conversation with a trusted advisor, breaking down complex topics into actionable advice you can use immediately. Whether it’s navigating a new point-of-sale rollout, understanding how to leverage data, or simply making your current tech stack work harder for you, this podcast provides clarity. Tune in for straightforward discussions that focus on one core goal: using technology to run your business more smoothly and profitably. It’s a resource built on genuine expertise, designed specifically for owners and operators who need reliable solutions, not just flashy trends.
Author: Language: English Episodes: 100

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
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