Sustainable Growth and Modern Strategy: Pollo Campero's U.S. Market Expansion

Sustainable Growth and Modern Strategy: Pollo Campero's U.S. Market Expansion

Author: Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions March 31, 2025 Duration: 39:58

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes back a returning guest from Pollo Campero. They discuss sustainable growth, entering new markets, and engaging guests through modern platforms. The guest, Pollo Campero’s VP of Franchise Development, shares insights on brand expansion, customer experience, and leveraging technology. They delve into the brand's strategic efforts during the pandemic, including implementing a mobile app, optimizing kitchens, and expanding customer experience programs. The episode highlights Pollo Campero’s growing presence in the U.S., their marketing strategies to connect with younger generations, and the importance of supply chain logistics. The conversation also touches on the integration of automation and AI in their operations and the significance of maintaining strong supplier relationships.

00:00 Audio Pollo Campero

00:59 Introduction and Welcome

01:30 Guest Background and Experience

02:27 Brand Evolution and Growth

06:39 Unique Dining Experience

09:54 Market Expansion Strategy

14:17 Supply Chain and Distribution

17:20 Engaging Younger Demographics

22:22 Customer Experience and Feedback

24:46 Pandemic Impact and Recovery

29:47 Technology and Innovation

35:04 Long-term Vision and Partnerships

37:30 Conclusion and Contact Information



Ever feel like the tech in your restaurant is more of a headache than a help? You’re not alone. The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions cuts through the noise, offering real talk from people who’ve been in the trenches. Host Jeremy brings a lifetime of perspective-his family founded Custom Business Solutions, and he spent school vacations soldering components, giving him a unique, ground-up understanding of the systems that keep dining rooms and kitchens humming. This isn’t abstract theory; it’s practical knowledge forged from years of combined hands-on experience in implementation, marketing, and daily operations. Each episode feels like a conversation with a trusted advisor, breaking down complex topics into actionable advice you can use immediately. Whether it’s navigating a new point-of-sale rollout, understanding how to leverage data, or simply making your current tech stack work harder for you, this podcast provides clarity. Tune in for straightforward discussions that focus on one core goal: using technology to run your business more smoothly and profitably. It’s a resource built on genuine expertise, designed specifically for owners and operators who need reliable solutions, not just flashy trends.
Author: Language: English Episodes: 100

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
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