Unlocking the Hidden Potential of Restaurant Catering: Strategies for Success

Unlocking the Hidden Potential of Restaurant Catering: Strategies for Success

Author: Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions March 30, 2026 Duration: 37:37

00:00 Introduction and Guest Background
00:58 Elias' Journey into Restaurant Technology
01:51 The Value of Catering in Foodservice
02:47 Challenges Unique to Catering Business
03:47 Catering Menu Design and Customer Expectations
05:10 B2B vs B2C Catering Dynamics
06:36 Allergen Management and Food Safety
07:43 Menu Structuring for Different Catering Types
08:31 Bundling and Upselling Strategies
09:33 Margins and Profitability in Catering
10:15 Systematizing Catering Operations
11:35 Digital Tools for Catering Management
12:18 Enhancing Guest Experience and Satisfaction
13:17 The Power of Follow-Up and Customer Loyalty
14:18 Using Data and AI for Customer Insights
15:12 Rally Catering’s System and Business Logic
16:08 Operational Efficiency and Error Reduction
17:12 Case Study: Rachel’s Catering Business
18:08 The Role of Technology in Scaling Catering
19:04 Repeat Business and Customer Retention
19:52 Streamlining the Intake Process
20:55 Pricing, Upselling, and Packaging
21:52 Automation and Business Logic Layer
22:53 Operational Challenges and Solutions
23:41 Real-Time Order Management and Flexibility
24:38 Ensuring Quality and Consistency
25:42 Creating a Memorable Guest Experience
26:27 The Importance of Presentation and Details
27:22 Building Customer Loyalty Through Follow-Up
28:24 Final Thoughts and Resources


Ever feel like the tech in your restaurant is more of a headache than a help? You’re not alone. The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions cuts through the noise, offering real talk from people who’ve been in the trenches. Host Jeremy brings a lifetime of perspective-his family founded Custom Business Solutions, and he spent school vacations soldering components, giving him a unique, ground-up understanding of the systems that keep dining rooms and kitchens humming. This isn’t abstract theory; it’s practical knowledge forged from years of combined hands-on experience in implementation, marketing, and daily operations. Each episode feels like a conversation with a trusted advisor, breaking down complex topics into actionable advice you can use immediately. Whether it’s navigating a new point-of-sale rollout, understanding how to leverage data, or simply making your current tech stack work harder for you, this podcast provides clarity. Tune in for straightforward discussions that focus on one core goal: using technology to run your business more smoothly and profitably. It’s a resource built on genuine expertise, designed specifically for owners and operators who need reliable solutions, not just flashy trends.
Author: Language: English Episodes: 100

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Podcast Episodes
Navigating the Future of the Restaurant Industry with Danny Klein [not-audio_url] [/not-audio_url]

Duration: 36:33
In this episode of the Restaurant Technology Guys Podcast, Jeremy Julian talks with Danny Klein, freshly promoted to VP Editorial Director at WTWH Media's FRH properties. They delve deep into the state of the restaurant…
Innovating Restaurant Operations with GM Pilot: A Deep Dive [not-audio_url] [/not-audio_url]

Duration: 36:04
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Cijoy, an experienced restaurant technology and operations veteran. Cijoy shares his journey from engineering to the Y2K era and h…
Innovating Blaze Pizza: Tech Transformations and Guest Experience [not-audio_url] [/not-audio_url]

Duration: 37:07
In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris…
Boosting Corporate Dining: Insights from Laura Wilbur of Dinova [not-audio_url] [/not-audio_url]

Duration: 36:32
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Laura Wilbur from Dinova to discuss strategies for attracting higher-spending corporate guests to restaurants. They delve into…
Mastering Restaurant Marketing with Rev Ciancio [not-audio_url] [/not-audio_url]

Duration: 36:19
In this episode of the Restaurant Technology Guys podcast, Jeremy Julian talks with Rev Ciancio, a hospitality marketing consultant and CMO at Salad House and Handcraft Burgers Brew. They discuss effective restaurant mar…