109. Interview with Kausambi Manjita of Mason

109. Interview with Kausambi Manjita of Mason

Author: Shekar Raman Gary Hawkins June 21, 2024 Duration: 44:16

This week on the Retail Perch, Shekar and Gary are thrilled to host Kausambi Manjita, who divides her time between Bangalore and Toronto. She is the Co-founder of Mason, a provider of AI-powered customer service solutions. They discuss a unique perspective on the intersection of technology and customer experience, geographic consumer behavior, generative AI, and much more.


Hosted by Shekar Raman, CEO of Birdzi, and Gary Hawkins, CEO of the Center for Advancing Retail & Technology, The Retail Perch offers a unique vantage point on the rapidly changing world of retail. This isn't just industry analysis; it's a series of conversations that dig into the practical intersections of technology, consumer behavior, and business strategy. Each episode provides a fresh perspective, challenging conventional thinking about how everyday retail operations are being transformed. The hosts draw from their deep frontline experience to build a new framework for understanding everything from your local grocery store to global e-commerce trends. Recognized among the top grocery industry podcasts to follow, the discussions here are grounded in real-world application. Tuning into this podcast means hearing directly from two thought leaders who are actively shaping the future of the sector, breaking down complex ideas into actionable insights for entrepreneurs, executives, and anyone curious about the business of selling. You'll find a focus on the tangible forces-data, AI, logistics, and customer experience-that are redrawing the competitive landscape right now.
Author: Language: en-us Episodes: 100

The Retail Perch
Podcast Episodes
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