Ep. 254 - Human Element Series - The Origins of Empathy and How To Use It with Chris Voss

Ep. 254 - Human Element Series - The Origins of Empathy and How To Use It with Chris Voss

Author: Social-Engineer, LLC April 8, 2024 Duration: 44:59

Today we are joined by Chris Voss. Mr. Voss is a former Lead FBI Negotiator and dynamic speaker who debunks the biggest myths of negotiation. Chris engages all groups with captivating stories, insights, and useful tips for business and everyday life. He has lectured on negotiation at business schools across the country and has been seen on ABC, CBS, CNN, and Fox News. Chris has also been featured in Forbes, Time, Fast Company, and Inc. Chris's Keynotes are based on his book Never Split The Difference©.

[April 8, 2024]

 

00:00 - Intro

00:20 - Intro Links

-          Social-Engineer.com - http://www.social-engineer.com/

-          Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/

-          Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/

-          Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/

-          Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb

-          CLUTCH - http://www.pro-rock.com/

-          innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/

02:26 - Chris Voss Intro

03:25 - Good Work If You Can Get It

04:51 - A Donkey, A Clown & A Hippopotamus

08:52 - Emotions Are Contagious

10:02 - Proof of Life

13:23 - Mirror, Mirror

17:21 - Negotiation is a Language

18:44 - Empathy, Not Advice

22:28 - Be Willing to be Wrong

29:46 - Slaughter at Harvard

33:17 - Empathy Isn't Agreement

36:51 - Validating Perspective

38:27 - It Starts with Practice

40:43 - Mentors

-          Parents

-          Gary Noesner

41:39 - Book Recommendations

-          Chip War - Chris Miller

-          Never Split the Difference - Chris Voss

43:22 - Find Chris Voss online

-          Website: blackswanltd.com

-          Instagram: @thefbinegotiator

-          Twitter: @fbinegotiator

-          YouTube: @NegotiationMastery

44:23 - Guest Wrap Up & Outro

-          www.social-engineer.com

-          www.innocentlivesfoundation.org


At its core, The Social-Engineer Podcast examines the most complex system in any security equation: people. Hosted by the team at Social-Engineer, LLC, this series digs into the psychology, communication patterns, and inherent vulnerabilities that shape human interaction. Each episode moves beyond dry technical analysis to explore real-world stories and expert conversations that reveal how social engineers operate-the subtle cues, the persuasive language, and the manipulation of trust that can lead to a security breach. You’ll hear discussions that sit at the fascinating intersection of behavioral science and modern technology, dissecting everything from phishing attempts and pretexting to the non-verbal tells that can give us away. This isn't just about warning against threats; it's a deep dive into understanding why we make the decisions we do, both online and off. By unpacking the mechanics of influence and connection, the podcast provides listeners with a clearer lens to see their own daily interactions, ultimately fostering a more critical and aware mindset. Tune in for a thought-provoking blend of research and practical insight that makes the art of human hacking both comprehensible and compelling.
Author: Language: English Episodes: 100

The Social-Engineer Podcast
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