20Sales: ElevenLabs: Why We Set a 20x Sales Quota | How to Structure Sales Compensation Plans | Customer Success: 'Total BS' or Growth Engine? | Building an AI Sales Machine: What Tools & Tactics Must CROs Adopt Today with Carles Reina

20Sales: ElevenLabs: Why We Set a 20x Sales Quota | How to Structure Sales Compensation Plans | Customer Success: 'Total BS' or Growth Engine? | Building an AI Sales Machine: What Tools & Tactics Must CROs Adopt Today with Carles Reina

Author: Harry Stebbings April 11, 2026 Duration: 1:25:03
The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
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Carles Reina is VP of Sales at ElevenLabs, where he was the first investor and fourth employee. Carles has scaled the revenue org from Day 1 to over $350M in just 3 years. Carles is also an active investor with investments in ElevenLabs, Revolut, Happy Robot and more.  

AGENDA:

00:00 - Is the Traditional CRO Dead in the Age of AI?

01:01 - Building the AI Sales Machine: Agents that Actually Generate Revenue

08:35 - Will AI Shrink the Sales Teams of the Future?

09:51 - The ElevenLabs Masterclass: Why We Set a 20x Sales Quota

11:00 - How to Structure Explosive Sales Accelerators

12:15 - Why You Should Stop Paying Commission on Pilots

14:00 - Customer Success: Is it 'Total Bullshit' or a Growth Engine?

16:15 - The 'Global-First' Fallacy: Why You Need to Open Every Market Now

17:23 - Why Startups Are Wrong to Ignore 20-Year Sales Veterans

19:15 - The Pipeline Construction Secret: Liquidity vs. Whales

24:30 - Forecasting the Unpredictable: How to Hit a $1B Revenue Target

31:55 - The Substitution Threat: Is AI Voice Just a Commodity?

34:10 - Verticalization Mistakes: Lessons from Scaling India

38:40 - The 'IBM Effect': Does Brand Actually Shorten Sales Cycles?

40:15 - Extreme Expectations: Why ElevenLabs is a Hard Company to Work For

42:15 - Internal Leaderboards: How to Use Public Competition to Drive Results

44:20 - Hunting the Obsessed: Identifying the 'Inner Psychopath' in Hires

46:40 - The SaaS Apocalypse: Will Companies Build Their Own CRM?

48:30 - Formula 1 Branding: The Mindset Behind the Audi-Revolut Deal

50:15 - Dinner vs. Conferences: Which Marketing Channels Actually Scale?

52:45 - Designing Un-Salesy Content: How to Run a Legendary Summit

54:20 - CVC Strategy: Turning Corporate Investors into Distribution Channels

01:01:45 - The Globalization Nightmare: Why You Can't Sell in English Everywhere

01:06:45 - Operator-Investors: Can You Be a High-Performer and a VC Simultaneously?

01:11:30 - Unit Economics in AI: Why Good Early Numbers Might Mean Failure

01:18:25 - The Next Wave: Why Foundational Model Consolidation is Inevitable

 


Hosted by Harry Stebbings, The Twenty Minute VC (20VC) pulls back the curtain on the high-stakes worlds of venture capital and startup building. Each episode is a compact, twenty-minute dive into the minds shaping the future of technology. You’ll hear candid conversations with legendary investors, the very individuals who fund and guide the next generation of companies, featuring voices like Sequoia's Doug Leone and Benchmark's Bill Gurley. Beyond the capital, this podcast dedicates time to the founders themselves. Weekly, Stebbings sits down with transformative entrepreneurs such as Spotify's Daniel Ek, LinkedIn's Reid Hoffman, and Snowflake's Frank Slootman, unpacking the real journeys behind their iconic companies. The format is direct and focused, cutting straight to the core insights on funding strategies, pitch dynamics, and the personal philosophies that drive success. Tuning into this podcast means gaining an unfiltered perspective from both sides of the table, all delivered in a concise and accessible style that fits into your day.
Author: Language: English Episodes: 100

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The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
Podcast Episodes
20VC: Sequoia's David Cahn on The Winners and Losers in AI | The $0-$100M Revenue Club: Is Triple, Triple, Double, Double Dead? | The Future of Defence: Who Wins and Who Loses | How to Analyse Margins and Growth Rates in a World of AI [not-audio_url] [/not-audio_url]

Duration: 1:14:23
David Cahn is a Partner at Sequoia Capital and one of the world's leading AI investors. At Sequoia David has led investments in Clay, Juicebox, Sesame, Kela, Stark, etc.. Before Sequoia, David was a General Partner @ Coa…
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Duration: 1:16:18
Sandy Diao is one of the most exceptional growth leaders of the last decade. Sandy has scaled products to over 200M+ users and led growth teams at Descript, Meta and Pinterest. She is also a prolific writer all on things…
20VC: Why VC Today is Worse Than 2021 | Why Vertical SaaS is a Bad Investment Today | Why We Are Deluding Ourselves on Growth Expectations | Revolut Raises $3BN at a $75BN Valuation | Benchmark Adds Their Newest General Partner [not-audio_url] [/not-audio_url]

Duration: 1:28:58
AGENDA: 04:50 Benchmark's New Partner: Everett Randall 10:19 Revolut Raises $3BN at a $75BN Valuation: Another Loss for Public Markets? 28:39 Why Today is as Bad as the Hype of COVID in 2021 32:10 Why Vertical SaaS is a…
20VC: Deel CEO Alex Bouaziz on Raising $300M+ at a $17BN Valuation | Deel vs Rippling: WTF is Going On | Management Lessons from Ben Horowitz and Nik Storonsky | Deel's M&A Playbook: Lessons from 13 Acquisitions: What Works & What Doesn't [not-audio_url] [/not-audio_url]

Duration: 1:15:23
Alex Bouaziz is the Co-Founder and CEO @ Deel, the $17BN global payroll juggernaut that just last week announced their latest $300M fundraise led by Ribbit, a16z and Coatue. Deel has been on the most insane journey, they…
20VC: The Startup Adding $1M ARR Every Week | Competing Against OpenAI's Codex and Claude Code: Who Wins | Why Gemini is Failing and GPT-5 Is Winning | Do Margins Matter in a World of AI | The Ugly Truth About AI Coding with Zach Lloyd, Warp [not-audio_url] [/not-audio_url]

Duration: 1:13:49
Zach Lloyd is the Founder and CEO of Warp, the next-generation developer terminal reinventing how engineers build and collaborate. Warp has raised over $70M from top-tier investors including Sequoia Capital, GV, Dylan Fi…
20VC: Atlassian CEO on Why Everything is Overvalued & Are We in an AI Bubble | Do Margins Matter & Does Defensibility Exist in an AI World | Is Per Seat Pricing Dead & The Future of Vibe Coding with Mike Cannon-Brookes [not-audio_url] [/not-audio_url]

Duration: 1:03:16
Mike Cannon-Brookes is the Co-Founder and Co-CEO of Atlassian, the $50BN software giant behind products like Jira, Confluence, and Trello. Since founding the company in 2002, he has scaled it to over 300,000 customers gl…

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