How to Find the Agent Failures Your Evals Miss with Scott Clark - #767

How to Find the Agent Failures Your Evals Miss with Scott Clark - #767

Author: Sam Charrington May 8, 2026 Duration: 53:19
In this episode, Scott Clark, co-founder and CEO of Distributional, joins us to explore how teams can reliably operate and improve complex LLM systems and agents in production. Scott introduces a Maslow’s hierarchy of observability: telemetry for logging, monitoring for known signals, and post-production or online analytics to surface unknown unknowns. We dig into examples of real-world failures Scott’s team has seen in production systems, such as “lazy” tool-use hallucinations that standard evals miss, and how mapping traces into vector fingerprints enables clustering and topic discovery to uncover emergent behaviors. Scott explains how analytics can feed the data flywheel by generating evals, guardrails, and training data, and why online, adaptive approaches are essential for non-stationary models. We also touch on practical how-to’s such as instrumentation with OpenTelemetry, the GenAI semantic conventions, and the role of dedicated analytics tools. The complete show notes for this episode can be found at https://twimlai.com/go/767.

Hosted by industry analyst and commentator Sam Charrington, The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence) serves as a vital conduit between cutting-edge research and its real-world implications. This isn't just a series of technical lectures; it's a series of conversations that unpack how AI and machine learning are actively reshaping industries and societal structures. Each episode connects you directly with leading researchers, engineers, and innovative thinkers who are defining the frontiers of the field. The discussions go beyond abstract theory to explore the practical challenges, ethical considerations, and business transformations driven by these technologies. Whether you're a data scientist deep in the code, a tech-savvy leader strategizing implementation, or simply fascinated by the future of intelligent systems, this podcast provides the context and depth needed to stay informed. By focusing on the people behind the algorithms and the ideas powering the platforms, Sam creates a resource that is both intellectually substantive and genuinely engaging, building a thoughtful community around one of the most significant technological shifts of our time.
Author: Language: English Episodes: 100

The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
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