213. Rethinks: Building Trusting Relationships Through Communication

213. Rethinks: Building Trusting Relationships Through Communication

Author: Matt Abrahams, Think Fast Talk Smart July 1, 2025 Duration: 30:11

How to turn doubt and suspicion into hopefulness and trust.


There’s a lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor Jamil Zaki believes we can renew our faith in one another.

Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, Hope for Cynics: The Surprising Science of Human Goodness. While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships.

“Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.”

In this Rethinks episode of Think Fast, Talk Smart, Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights.

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Chapters:

  • (00:00) - Introduction
  • (03:51) - Defining Trust and Its Importance
  • (04:42) - Building Better Trust
  • (06:13) - Understanding Cynicism
  • (08:35) - The Cynicism Spectrum
  • (10:55) - Fostering Hopeful Skepticism
  • (13:09) - Challenges of Overcoming Cynicism
  • (15:01) - Positive Gossip and Positive Noticing
  • (17:59) - Self-Fulfilling Prophecies
  • (20:55) - The Final Three Questions
  • (29:03) - Conclusion

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Ever find yourself scrambling for the right words in a high-stakes meeting or struggling to get your point across clearly? That’s the territory Think Fast Talk Smart: Communication Techniques explores. Hosted by Matt Abrahams, a Stanford lecturer and author who understands the real-world pressure of thinking on your feet, this podcast digs into the mechanics of how we connect and convey ideas. Each episode features conversations with specialists across various fields, moving beyond theory to deliver concrete methods you can use immediately. Whether it’s navigating a difficult conversation, structuring a persuasive pitch, or simply becoming a more engaged listener, Matt focuses on the tactical skills that build confidence. The discussions are grounded in his professional experience and academic background, offering a blend of research and relatable application. You’ll hear specific techniques for organizing your thoughts under pressure, using storytelling to make data memorable, and adjusting your communication style for different audiences. This isn’t about abstract concepts; it’s a resource for anyone who needs to influence, lead, or collaborate more effectively in their career and daily interactions. Tune in to this practical podcast for a regular dose of insights that aim to make your communication more intentional and impactful, one conversation at a time.
Author: Language: English Episodes: 284

Think Fast Talk Smart: Communication Techniques
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