This is HCD β Human-Centered Design, UX & Service Design Thinking Podcast
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In this deep and fascinating episode, Chelsea β Executive Director of the Public Policy Lab in New York β joins Gerry Scullion to share her journey from urban planning to pioneering human-centered design in federal and municipal agencies.
They discuss:
β How design entered the public sector during the Obama era.
β Why half the real work happens after the design phase.
β Building trust, ethics, and change in complex systems.
β The People Say project β a groundbreaking, public repository for civic research.
β What AI means (and doesnβt mean) for the future of public services.
π§ A must-listen for anyone working in service design, policy, or civic innovation.
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