617 Help Desk Best Practices with Coach and Brook

Jerry Koutavas, President of ASCII, joins Uncle Marv live from the 2025 ASCII Edge event in Orlando to discuss how ASCII is empowering MSPs to thrive in a rapidly evolving industry. He highlights updates to the member po…

Uncle Marv dives into the principle of least privilege, sharing real-world examples of security breaches caused by lax admin rights. He explains how tools like ThreatLocker implement a zero-trust approach, blocking even…

Sean Lardo, VP of IT Nation Communities, discusses the transformative PitchIT program and ConnectWise's vision for uniting the IT service provider community. The conversation explores how the competition helps startups r…

Uncle Marv shares a captivating story of troubleshooting a complex network issue for a challenging client. This episode highlights the importance of persistence, adaptability, and thinking outside the box when solving IT…

Jesse Tuttle, former hacker turned cybersecurity expert, shares his extraordinary journey from FBI's most wanted to cybersecurity innovator. This eye-opening conversation reveals the complex motivations behind hacking an…

Melissa Hockenberry shares invaluable insights on improving MSP profitability and customer retention through better communication and understanding of business costs. The episode highlights the importance of soft skills…

Ever wondered how a childhood fascination with malware could evolve into a groundbreaking cybersecurity solution? Join Uncle Marv as he sits down with Danny Jenkins, CEO and co-founder of ThreatLocker, straight from Zero…

Slava Konstantinov sheds light on the increasing sophistication of cyber threats targeting all operating systems, emphasizing the importance of proactive security measures. From discussing the nuances of Mac security to…

Ready to transform your MSP by focusing on more than just tech? This week, Uncle Marv chats with Lisa Shorr, a branding expert and MSP owner, about the power of personal and corporate branding. Lisa shares how a painful…

Marketing is the missing ingredient between working around the clock and living the life you want. Learn Paul Green's 3-step system to simplify your marketing efforts, attract new clients, and achieve the elusive 20-hour…

Tiffany Ricks, founder of HacWare, joins Uncle Marv to discuss the outdated state of cybersecurity training and how AI-powered personalization can create a more effective defense against phishing attacks. From leadership…

Uncover the power of the Profit First system with Uncle Marv and Shannon Simmons and learn how to manage your money effectively, overcome financial fears, and cultivate a healthier relationship with your business finance…

This episode introduces Melissa Hockenberry and explores her nontraditional path into the MSP space, emphasizing the critical role of customer relationships and empathy in driving business success. Melissa challenges MSP…

Brian Weiss sheds light on the real-world applications of Zero Trust security. Discover the value of a complete security package versus piecemeal solutions and get the inside scoop on ThreatLocker's newest features.

Dave Scott joins Uncle Marv to discuss the necessity of adopting AI and automation tools for MSPs to achieve significant growth, emphasizing a strategic approach over quick fixes and highlighting the importance of combin…