617 Help Desk Best Practices with Coach and Brook

No Guest. No Topic. Email and Rants. Let's Go!

Zina Hassel is the founder and CEO of ZLH Enterprises. With over 35 years of experience in the industry, Zina is a true expert in her field. She is also the author of the book "My Armadillo Skin - How I Made It As A Woma…

I offboarded a client on Friday, then the server died over the weekend. What would you do? I share what I did, along with my experience following in the footsteps of a Dell technician.

Alicia Johnston is providing innovative technology solutions to businesses in my hometown of Satellite Beach, Florida.

We all know it's important to know how to offboard clients in a way that leaves them feeling satisfied and valued. In this podcast, I'll share my tips and strategies for making the offboarding process as smooth as possib…

Michael Goldstein is the President and CEO of LAN Infotech, an IT managed services and cybersecurity company based in Fort Lauderdale, Florida

Scott Johnson is the owner of The Computer Tutor, a company that provides computer repair and personal computer instruction in Florida.

Amy Babinchak and Dawn Sizer share their stories and insights as women in the tech industry. As Women Business Owners, they provide valuable advice and practical tips on how to foster diversity and inclusion in the workp…

Vonahi Security is a cybersecurity company that offers a SaaS platform called vPenTest, which automates network penetration testing. Guests: Ky Tran and Sean Lardo

I give a summary of my experience at the XChange 2023 Conference in Orlando. SonicWall wins the swag contest. I share my Onboarding Etiquette story... subtitled "Don't Touch My Sh*t!"

The Humanize IT Framework is an approach to IT services that prioritizes people over technology. Let's create genuine human connections through better conversations rather than presentations.

How important is billing reconciliation for MSPs? Colin Knox joins the show to explain.

Your Reputation Defines You. Is yours worth talking about? Bobby Gillespie is an author, entrepreneur, scholar, award-winning designer, creative director, and author of "Build Your Brand Like You Give A Shit".

Guests: Kamlesh Srikanth and Sean Lardo

Instant Housecall is a remote IT support platform for small to medium sized businesses, computer technicians, and managed service providers. It allows users to view and control remote PCs and Macs on-demand with no prein…