643 Peter Kujawa on Boosting MSP Profitability: Insights from IT Nation Secure


Author: Marvin Bee June 7, 2024 Duration: 30:33
Podcast episode
643 Peter Kujawa on Boosting MSP Profitability: Insights from IT Nation Secure

Uncle Marv sits down with Peter Kujawa from Service Leadership, a company acquired by ConnectWise that provides objective financial and operational benchmarking data to MSPs and other technology service providers worldwide. Peter shares his journey from being a lawyer to running an MSP and how discovering Service Leadership's benchmarking transformed his struggling business into a profitable $17 million company. He explains how Service Leadership helps MSPs understand industry best practices, pricing, margins, and where to focus their efforts by comparing their performance to the top 25% most profitable peers.

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