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676 Transforming Customer Support with Symoda

Author: Marvin Bee July 9, 2024 Duration: 19:43

Podcast episode

Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

Technology Business Entrepreneurship News

Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) by Marvin Bee is where managed service providers and IT professionals come for straight, practical guidance. This podcast dives into the real-world challenges of running and growing an IT services business - from pricing and packaging to sales, operations, and client management. Each episode features conversations with seasoned IT pros who share hard-earned lessons, proven strategies, and honest stories from the field. Whether youre just starting your MSP or looking to streamline and scale, youll find actionable tips you can apply right away. Listen episodes to stay ahead of industry trends, avoid common pitfalls, and sharpen both your technical and business skills. This podcast is your ongoing companion for building a stronger, smarter, and more profitable IT business in a fast-changing tech landscape.

Uncle Marv interviews Wayne Creamer, founder and CEO of Symoda, about their customer-centric communication platform for managed service providers (MSPs). Wayne discusses Symoda's development, expansion plans, and the integration of AI to improve efficiency and customer support in the MSP industry.

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