Meet the Aggressively Friendly Tara Rummer (EP 912)
Tara Rummer brings authentic, unfiltered insight on what it’s like to steer automation in the MSP world—all while championing neurodiversity and smashing industry norms on the way.
676 Transforming Customer Support with Symoda
Uncle Marv interviews Wayne Creamer, founder and CEO of Symoda, about their customer-centric communication platform for managed service providers (MSPs). Wayne discusses Symoda's development, expansion plans, and the integration of AI to improve efficiency and customer support in the MSP industry.
More episodes
NSITSP Spotlight: Diana Giles, Skyline IT (EP 911)
Diana Giles shares her journey from side projects to founding Skyline IT Management and discusses why raising professionalism in IT is crucial for the future.
Synology Reverses Drive Policy (EP 910)
In this week’s IT Business Podcast Livestream, Uncle Marv reveals Synology’s sudden drive compatibility reversal and discusses the big news from DattoCon—Kaseya’s acquisition of Inky for advanced AI-powered email securit…
Ambulance Chasing Goes Cyber (EP 909)
Bradley Gross returns to break down how ambulance-chasing law firms are targeting MSPs after data breaches—and what you must do to protect your business.
Ubiquiti - The MSP Game Changer (EP 908)
In this episode, Tom Wyant and I deep-dive into using Ubiquiti for MSPs, sharing real-world stories, the ups and downs, and why my view on Ubiquiti evolved after hands-on fieldwork.
MSP Spotlight: Tech Brews LLC (EP 907)
Meet Kevin Dutkiewicz, owner of Tech Brews LLC, who shares his journey from gaming-driven networking to founding an MSP dedicated to serving businesses of all sizes, with stories of stacks, systems, and philosophy for ma…
The Future of AI in IT Services (EP 906)
Jermaine Clark from Sherweb returns to dig deeper into MSP AI readiness, sharing actionable steps and practical solutions for IT business owners facing real-world automation and service delivery challenges. Don’t miss in…
AI Readiness for MSPs: Jermaine Clark (EP 905)
Jermaine Clark shares insights on the urgency of AI adoption in the MSP space, lessons from the Microsoft Advisory Council, and practical tips for balancing security with productivity. Plus, we dive into Sherweb’s offeri…
Kimmel & Free Speech in Tech (EP 904)
Uncle Marv gets real about being an IT pro in today’s climate, mixing insights from Jimmy Kimmel’s media comeback with hard-hitting lessons from inside the MSP world. This episode’s guest: the courage to speak up—even wh…
MSPX 2.0: The Future of MSP Contracts (EP 903)
Matt Yesbeck returns to break down the freshly launched MSPX 2.0—what’s new, how it’s making MSP buying and selling contracts easier, and why trust, transparency, and streamlined transitions matter more than ever in the…
Building Better MSPs with Bret Erickson (EP 902)
This episode of the IT Business Podcast features Bret Erickson, President of Passkey Technology, sharing his journey from musician to MSP owner. Bret discusses his company’s history, his business philosophy, and his role…
Your Customer Is Your Paycheck: Why It Matters (EP 901)
From broken appliances to botched phone ports, I explore why customer service so often falls flat—and how IT providers can stand out by making the service experience truly easy and memorable for every client.
MSP Spotlight: Ron & Sydney of C Solutions IT (EP 900)
This week, we tackle tricky vendor transitions, tech hiccups, and big industry moves, while Ron and Sydney reveal the habits that helped their MSP earn ‘Best of the Best’ honors in Orlando.
ScaleCon 2025 Preview with Taher Hamid (EP 899)
ScaleCon 2025 is where theory becomes practice! Tahir Hamid shares surprising results from last year’s event—including one MSP boosting revenue by $500k in six months, and another closing $2,000 in monthly recurring reve…
Podnutz Pro Replay “Time to Make the Donuts” (EP 898)
This episode is a replay from Podnutz Pro (the predecessor to the IT Business Podcast. Originally aired in January 2019, this show features the always entertaining Matt Rainey. We dive into the wild realities of IT suppo…