Uncle Marv discusses the recent CrowdStrike incident that caused widespread computer outages due to a faulty sensor configuration update. He emphasizes the importance of disaster recovery and business continuity planning, rapid response, and communication. Marv also shares his personal experience dealing with a problematic HP system and a sudden staff resignation. Additionally, he provides updates on his upcoming attendance at ASCII Edge and encourages listeners to support the podcast through Amazon affiliate links.
Guest: Chris Dix, Founder/Chief Geek of ChatStyle. ChatStyle.ai is a messaging solution for MSPs that supports omnichannel communication, including web chat, SMS, Slack, and Teams.
Guest: Brittany Hodak, a renowned keynote speaker and author. Brittany authored the book titled "Creating Superfans: How To Turn Your Customers Into Lifelong Advocates."
Guest: Tim McNeil is the President of Sales MaturIT. Sales MaturIT is a company that provides outsourced sales management services to clients in the MSP industry.
Guest: Dave Maik, the Channel Director for North America at DefensX DefensX is a cybersecurity company that provides innovative solutions to protect businesses from cyber threats.