In this episode of the IT Business Podcast, Uncle Marv welcomes Shanna Utgard, a cybersecurity ambassador with a remarkable story of resilience. The conversation covers the ongoing dispute between Microsoft, CrowdStrike, and Delta Airlines regarding a significant IT outage, along with a lighthearted discussion about the rise of Zoom as a remote support tool. Shanna also shares her experiences and insights, making this episode both informative and entertaining.