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AI Email Automation with Aportio (EP 1054)

AI Email Automation with Aportio (EP 1054)

Author: Marvin Bee August 12, 2026 Duration: 22:39
Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
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Susan Nemeth, Co-Founder and COO of Aportio, joins the IT Business Podcast to discuss AI-powered email and conversation automation built for MSP service desks. Aportio helps IT providers reduce inbox backlog, classify and route incoming work, and improve shared-inbox workflows—while also supporting more consistent discovery and pricing for complex customer solutions.

Guest: Susan Nemeth

=== Chapters

  • 00:00 — PitchIT 2026 and guest introduction: Susan Nemeth of Aportio
  • 02:23 — Aportio’s business-productivity platform for MSPs
  • 03:31 — InboxAgent: AI email management for service desks
  • 05:39 — Guided discovery and complex solution pricing for MSP sales teams
  • 06:34 — Shared-inbox automation as a resellable customer solution
  • 07:27 — Aportio’s evolution since its previous PitchIT appearance
  • 10:42 — Internal MSP efficiency versus customer-facing solutions
  • 12:15 — AI automation, agentic workflows, and PSA handoffs
  • 13:40 — Integrations with ServiceNow, Autotask, CRMs, and contact-center tools
  • 15:55 — MSP service catalog, sales enablement, packaging, and pricing 

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=== SHOW MUSIC: 

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
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☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.


Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) by Marvin Bee is where managed service providers and IT professionals come for straight, practical guidance. This podcast dives into the real-world challenges of running and growing an IT services business - from pricing and packaging to sales, operations, and client management. Each episode features conversations with seasoned IT pros who share hard-earned lessons, proven strategies, and honest stories from the field. Whether youre just starting your MSP or looking to streamline and scale, youll find actionable tips you can apply right away. Listen episodes to stay ahead of industry trends, avoid common pitfalls, and sharpen both your technical and business skills. This podcast is your ongoing companion for building a stronger, smarter, and more profitable IT business in a fast-changing tech landscape.
Author: Language: en-us Episodes: 50

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Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
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