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How Oprising Helps MSPs Improve Service (EP 1059)

How Oprising Helps MSPs Improve Service (EP 1059)

Author: Marvin Bee August 12, 2026 Duration: 21:55
Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
TechnologyBusinessEntrepreneurshipNews

Michelle Coombs, founder of Oprising, joins the IT Business Podcast as a member of the 2026 IT Nation/ConnectWise PitchIT cohort. Oprising is a service optimisation platform that helps MSPs turn continual service improvement into structured, visible work—assessing operational capability, prioritising actions, assigning accountability, and tracking progress across people, process, technology, and customer experience.

Guest: Michelle Coombs

=== Chapters

  • 00:00 Introduction to Michelle Coombs and Oprising
  • 01:35 Oprising’s PitchIT 2026 pitch: service optimisation for MSPs
  • 03:20 Michelle’s service-desk and MSP operations background
  • 06:30 From firefighting to structured continual improvement
  • 09:00 Where Oprising fits: PSA, RMM, EOS, and integrations
  • 11:30 MSP pricing, efficiency, margins, and ROI
  • 14:15 The 90-Day Service Excellence Accelerator
  • 16:45 Operational maturity, smaller MSPs, and avoiding overwhelm
  • 19:15 Product roadmap and closing message

=== SPONSORS: 

=== SHOW MUSIC: 

 

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.


Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) by Marvin Bee is where managed service providers and IT professionals come for straight, practical guidance. This podcast dives into the real-world challenges of running and growing an IT services business - from pricing and packaging to sales, operations, and client management. Each episode features conversations with seasoned IT pros who share hard-earned lessons, proven strategies, and honest stories from the field. Whether youre just starting your MSP or looking to streamline and scale, youll find actionable tips you can apply right away. Listen episodes to stay ahead of industry trends, avoid common pitfalls, and sharpen both your technical and business skills. This podcast is your ongoing companion for building a stronger, smarter, and more profitable IT business in a fast-changing tech landscape.
Author: Language: en-us Episodes: 50

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Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
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