This live episode hits three big MSP realities: clients trying to DIY with ChatGPT, complex hybrid setups with Synology, OneDrive, and shared RDP workstations, and the latest NetAlly 2.9 features that speed up validation and documentation. Plus, Marv shares a fun top‑10 from the M365 outage and previews upcoming MSP events in Florida.
Guest: Chris Dix, Founder/Chief Geek of ChatStyle. ChatStyle.ai is a messaging solution for MSPs that supports omnichannel communication, including web chat, SMS, Slack, and Teams.
Guest: Brittany Hodak, a renowned keynote speaker and author. Brittany authored the book titled "Creating Superfans: How To Turn Your Customers Into Lifelong Advocates."
Guest: Tim McNeil is the President of Sales MaturIT. Sales MaturIT is a company that provides outsourced sales management services to clients in the MSP industry.
Guest: Dave Maik, the Channel Director for North America at DefensX DefensX is a cybersecurity company that provides innovative solutions to protect businesses from cyber threats.